Managing Service Systems with an Offline Waiting Option and Customer Abandonment
Published Online:19 Dec 2008https://doi.org/10.1287/msom.1080.0244
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Volume 11, Issue 4
Fall 2009
Pages 543-711
Article Information
Supplemental Material
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Information
- Received:November 01, 2007
- Accepted:September 23, 2008
- Published Online:December 19, 2008
Copyright © 2009, INFORMS
Cite as
Vasiliki Kostami, Amy R. Ward, (2008) Managing Service Systems with an Offline Waiting Option and Customer Abandonment. Manufacturing & Service Operations Management 11(4):644-656.
https://doi.org/10.1287/msom.1080.0244
Keywords
