A Comparison of Traditional and Open-Access Policies for Appointment Scheduling

Lawrence W. Robinson
Lawrence W. Robinson
[email protected]
Johnson Graduate School of Management, Cornell University, Ithaca, New York 14853
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,
Rachel R. Chen
Rachel R. Chen
[email protected]
Graduate School of Management, University of California at Davis, Davis, California 95616
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Lawrence W. Robinson

[email protected]

Johnson Graduate School of Management, Cornell University, Ithaca, New York 14853

Search for more papers by this author

Rachel R. Chen

[email protected]

Graduate School of Management, University of California at Davis, Davis, California 95616

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Published Online:2 Oct 2009https://doi.org/10.1287/msom.1090.0270

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msom.1090.0270-sm-comparison_of_traditional.pdf (109 KB)

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cover image Manufacturing & Service Operations Management

Volume 12, Issue 2

Spring 2010

Pages 189-370

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Received:June 10, 2008
Accepted:June 04, 2009
Published Online:October 02, 2009

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Lawrence W. Robinson, Rachel R. Chen, (2009) A Comparison of Traditional and Open-Access Policies for Appointment Scheduling. Manufacturing & Service Operations Management 12(2):330-346.

https://doi.org/10.1287/msom.1090.0270

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A Comparison of Traditional and Open-Access Policies for Appointment Scheduling

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