Appointment Scheduling Under Patient No-Shows and Service Interruptions

Jianzhe Luo
Jianzhe Luo
[email protected]
Department of Statistics and Operations Research, University of North Carolina at Chapel Hill, Chapel Hill, North Carolina 27599
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,
Vidyadhar G. Kulkarni
Vidyadhar G. Kulkarni
[email protected]
Department of Statistics and Operations Research, University of North Carolina at Chapel Hill, Chapel Hill, North Carolina 27599
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,
Serhan Ziya
Serhan Ziya
[email protected]
Department of Statistics and Operations Research, University of North Carolina at Chapel Hill, Chapel Hill, North Carolina 27599
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Department of Statistics and Operations Research, University of North Carolina at Chapel Hill, Chapel Hill, North Carolina 27599

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Vidyadhar G. Kulkarni

[email protected]

Department of Statistics and Operations Research, University of North Carolina at Chapel Hill, Chapel Hill, North Carolina 27599

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Serhan Ziya

[email protected]

Department of Statistics and Operations Research, University of North Carolina at Chapel Hill, Chapel Hill, North Carolina 27599

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Published Online:13 Jul 2012https://doi.org/10.1287/msom.1120.0394

Supplemental Material

msom.1120.0394-sm-online-supplement.pdf (200 KB)

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cover image Manufacturing & Service Operations Management

Volume 14, Issue 4

Fall 2012

Pages 485-699

Article Information

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Received:March 07, 2011
Accepted:February 16, 2012
Published Online:July 13, 2012

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Jianzhe Luo, Vidyadhar G. Kulkarni, Serhan Ziya, (2012) Appointment Scheduling Under Patient No-Shows and Service Interruptions. Manufacturing & Service Operations Management 14(4):670-684.

https://doi.org/10.1287/msom.1120.0394

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Appointment Scheduling Under Patient No-Shows and Service Interruptions

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