Sequencing Appointments for Service Systems Using Inventory Approximations

Ho-Yin Mak
Ho-Yin Mak
[email protected]
Department of Industrial Engineering and Logistics Management, The Hong Kong University of Science and Technology, Kowloon, Hong Kong
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,
Ying Rong
Ying Rong
[email protected]
Antai College of Economics and Management, Shanghai Jiao Tong University, 200052 Shanghai, China
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,
Jiawei Zhang
Jiawei Zhang
[email protected]
Department of Information, Operations, and Management Sciences, Stern School of Business, New York University, New York 10012, New York
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Department of Industrial Engineering and Logistics Management, The Hong Kong University of Science and Technology, Kowloon, Hong Kong

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Ying Rong

[email protected]

Antai College of Economics and Management, Shanghai Jiao Tong University, 200052 Shanghai, China

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Jiawei Zhang

[email protected]

Department of Information, Operations, and Management Sciences, Stern School of Business, New York University, New York 10012, New York

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Published Online:27 Jan 2014https://doi.org/10.1287/msom.2013.0470

Supplemental Material

msom.2013.0470-sm.pdf (296 KB)

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cover image Manufacturing & Service Operations Management

Volume 16, Issue 2

Spring 2014

Pages 167-327

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Received:September 26, 2011
Accepted:September 29, 2013
Published Online:January 27, 2014

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Ho-Yin Mak, Ying Rong, Jiawei Zhang (2014) Sequencing Appointments for Service Systems Using Inventory Approximations. Manufacturing & Service Operations Management 16(2):251-262.

https://doi.org/10.1287/msom.2013.0470

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Sequencing Appointments for Service Systems Using Inventory Approximations

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