Are Call Center and Hospital Arrivals Well Modeled by Nonhomogeneous Poisson Processes?

Song-Hee Kim
Song-Hee Kim
[email protected]
Department of Industrial Engineering and Operations Research, Columbia University, New York, New York 10027
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,
Ward Whitt
Ward Whitt
[email protected]
Department of Industrial Engineering and Operations Research, Columbia University, New York, New York 10027
Search for more papers by this author

Song-Hee Kim

[email protected]

Department of Industrial Engineering and Operations Research, Columbia University, New York, New York 10027

Search for more papers by this author

Ward Whitt

[email protected]

Department of Industrial Engineering and Operations Research, Columbia University, New York, New York 10027

Search for more papers by this author

Published Online:2 Jun 2014https://doi.org/10.1287/msom.2014.0490

Supplemental Material

msom.2014.0490-sm-nhpp_msom_onlinesupplement.pdf (462 KB)

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cover image Manufacturing & Service Operations Management

Volume 16, Issue 3

Summer 2014

Pages 329-480

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Received:June 17, 2013
Accepted:March 12, 2014
Published Online:June 02, 2014

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Song-Hee Kim, Ward Whitt (2014) Are Call Center and Hospital Arrivals Well Modeled by Nonhomogeneous Poisson Processes?. Manufacturing & Service Operations Management 16(3):464-480.

https://doi.org/10.1287/msom.2014.0490

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Are Call Center and Hospital Arrivals Well Modeled by Nonhomogeneous Poisson Processes?

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