An Information Stock Model of Customer Behavior in Multichannel Customer Support Services
Published Online:27 Apr 2015https://doi.org/10.1287/msom.2015.0523
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Volume 17, Issue 3
Summer 2015
Pages 273-426
Article Information
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- Received:February 04, 2013
- Accepted:December 09, 2014
- Published Online:April 27, 2015
Copyright © 2015, INFORMS
Cite as
Kinshuk Jerath, Anuj Kumar, Serguei Netessine (2015) An Information Stock Model of Customer Behavior in Multichannel Customer Support Services. Manufacturing & Service Operations Management 17(3):368-383.
https://doi.org/10.1287/msom.2015.0523
Keywords
