Dynamic Scheduling in a Many-Server, Multiclass System: The Role of Customer Impatience in Large Systems
Published Online:11 Apr 2018https://doi.org/10.1287/msom.2017.0642
Supplemental Material
msom.2017.0642-sm.pdf (293 KB)
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Volume 20, Issue 2
Spring 2018
Pages 161-388
Article Information
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- Received:January 14, 2016
- Accepted:March 19, 2017
- Published Online:April 11, 2018
Copyright © 2018, INFORMS
Cite as
Jeunghyun Kim, Ramandeep S. Randhawa, Amy R. Ward (2018) Dynamic Scheduling in a Many-Server, Multiclass System: The Role of Customer Impatience in Large Systems. Manufacturing & Service Operations Management 20(2):285-301.
https://doi.org/10.1287/msom.2017.0642
Keywords
