To Wait or Not to Wait: The Theory and Practice of Ticket Queues

• Kaan Kuzu

  Corresponding Author

  Kaan Kuzu

  http://orcid.org/0000-0002-7610-7934

  Sheldon B. Lubar School of Business, University of Wisconsin-Milwaukee, Milwaukee, Wisconsin 53211;

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• Long Gao

  Corresponding Author

  Long Gao

  http://orcid.org/0000-0002-4417-2168

  A. Gary Anderson Graduate School of Management, University of California, Riverside, Riverside, California 92521;

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• Susan H. Xu

  Susan H. Xu

  Smeal College of Business, The Pennsylvania State University, University Park, Pennsylvania 16802

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