Anticipated Wait and Its Effects on Consumer Choice, Pricing, and Assortment Management

The authors thank the department editor, associate editor, and three anonymous reviewers for constructive comments that helped substantially improve this paper. In addition, the feedback by the participants for the talks at the INFORMS, Production and Operations Management Society conferences, and institutions are gratefully appreciated. The numerous discussions with Goker Aydin, Ping Cao, Ali Fattahi, Brett Hathaway, Nan Liu, Yunan Liu, Guodong Pang, Zizhuo Wang, Xiaoming Yan, Luyi Yang, and others have helped to further strengthen the substance and exposition of this paper. This paper was previously circulated under the title “Capacity, Pricing and Assortment Management under Discrete Choice Model with Anticipated Wait.”