Experienced and Prospective Wait in Queues: A Behavioral Investigation

The authors thank Marcelo Olivares (department editor), the anonymous associate editor, and two anonymous reviewers for their valuable comments and suggestions. The authors are grateful to seminar participants at Washington University in St. Louis, The University of Texas at Dallas, the University of Rochester, Wuhan University, the 2022 Behavioral Operations Conference, and the 2022 M&SOM Conference, as well as Ryan Buell, Stephen Leider, and Jordan Tong, for their feedback. The authors also thank the University of Pittsburgh’s Pitt Smart Living Lab and the Office of the Dean of the University of Pittsburgh School of Business for their support. All authors contributed equally to this work.