Service Chains’ Operational Strategies: Standardization or Customization? Evidence from the Nursing Home Industry

• Lu Kong

  Lu Kong

  [email protected]

  https://orcid.org/0000-0002-4942-7465

  Muma College of Business, University of South Florida, Tampa, Florida 33620;

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• Kejia Hu

  Corresponding Author

  Kejia Hu

  [email protected]

  https://orcid.org/0000-0001-8943-7783

  Owen Graduate School of Management, Vanderbilt University, Nashville, Tennessee 37235;

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  ,
• Rohit Verma

  Rohit Verma

  [email protected]

  https://orcid.org/0000-0003-0264-9041

  VinUniversity, Hanoi, Vietnam;Cornell University, Ithaca, New York 14850

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