Adaptive Behavior of Service Providers to Schedule Deviations and Its Consequences: Evidence from Operating Rooms

• Yiwen Jin

  Yiwen Jin

  [email protected]

  https://orcid.org/0000-0002-9773-9498

  Haskayne School of Business, University of Calgary, Calgary, Alberta T2N 1N4, Canada

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• Yichuan Ding

  Yichuan Ding

  [email protected]

  https://orcid.org/0000-0003-3014-8973

  Desautels Faculty of Management, McGill University, Montreal, Quebec H3A 1G5, Canada

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• Steven M. Shechter

  Corresponding Author

  Steven M. Shechter

  [email protected]

  https://orcid.org/0000-0002-2282-185X

  Sauder School of Business, University of British Columbia, Vancouver, British Columbia V6T 1Z2, Canada

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• Jugpal S. Arneja

  Jugpal S. Arneja

  [email protected]

  https://orcid.org/0000-0002-5870-7039

  Department of Surgery, University of British Columbia, Vancouver, British Columbia V5Z 1M9, Canada

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