Service Operations for Justice-on-Time: A Data-Driven Queueing Approach

This research was accomplished with crucial inputs from the judges of the Supreme Court of India, practicing senior lawyers at the supreme court, registrars at the court who are in charge of recording new cases, and nongovernmental organizations that promote judicial access and accountability. The authors gratefully acknowledge helpful conversations with Justice Deepak Gupta and Justice Madan B. Lokur, former judges of the Supreme Court of India; Mr. Gaurav Pachnanda and Mr. Sahil Tagotra, senior advocates practicing in the Supreme Court of India; Justice Sanjay Parihar, former Registrar of the Supreme Court of India; and Mr. Harish Narasappa and Mr. B. S. Surya Prakash from DAKSH, an organization that promotes judicial access and accountability in India. The authors are also grateful for the research assistance provided by Mr. Shagun Gupta, Mr. Arsh Sidana, Mr. Bhavya Kaushik, Mr. Archit Matta, and Mr. Damoun Rabie. All authors contributed equally to the paper.