Artificial Intelligence, Emotional Labor, and Service Operations

• Zheng Fang

  Zheng Fang

  [email protected]

  Business School, Sichuan University, Sichuan 610065, China

  Search for more papers by this author

  ,
• Yuqian Chang

  Yuqian Chang

  [email protected]

  https://orcid.org/0000-0001-7146-6519

  Ivey Business School, Western University, London, Ontario N6G 0N1, Canada

  Search for more papers by this author

  ,
• Xueming Luo

  Xueming Luo

  [email protected]

  https://orcid.org/0000-0002-5009-7854

  Fox School of Business, Temple University, Philadelphia, Pennsylvania 19121

  Search for more papers by this author

  ,
• Qingsheng Wu

  Corresponding Author

  Qingsheng Wu

  [email protected]

  https://orcid.org/0009-0000-7736-0301

  Antai College of Economics and Management, Shanghai Jiao Tong University, Shanghai 200240, China

  Search for more papers by this author

  ,
• Jaakko Aspara

  Jaakko Aspara

  [email protected]

  https://orcid.org/0000-0001-7982-5053

  School of Business, Aalto University, 02150 Espoo, Finland

  Search for more papers by this author