Routing and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers
Published Online:8 Feb 2011https://doi.org/10.1287/opre.1100.0878
Supplemental Material
opre.1100.0878-sm-ec.pdf (301 KB)
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Volume 59, Issue 1
January-February 2011
Pages iii-266
Article Information
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- Received:June 01, 2008
- Accepted:April 01, 2010
- Published Online:February 08, 2011
Copyright © 2011, INFORMS
Cite as
Mor Armony, Avishai Mandelbaum, (2011) Routing and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers. Operations Research 59(1):50-65.
https://doi.org/10.1287/opre.1100.0878
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