“We Will Be Right with You”: Managing Customer Expectations with Vague Promises and Cheap Talk
Published Online:1 Dec 2011https://doi.org/10.1287/opre.1110.0976
Supplemental Material
opre.1110.0976-sm-ec.pdf (239 KB)
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Volume 59, Issue 6
November-December 2011
Pages iii-1561
Article Information
Supplemental Material
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Information
- Received:April 01, 2009
- Accepted:January 01, 2011
- Published Online:December 01, 2011
Copyright © 2011, INFORMS
Cite as
Gad Allon, Achal Bassamboo, Itai Gurvich, (2011) “We Will Be Right with You”: Managing Customer Expectations with Vague Promises and Cheap Talk. Operations Research 59(6):1382-1394.
https://doi.org/10.1287/opre.1110.0976
Keywords
