Overflow Networks: Approximations and Implications to Call Center Outsourcing
Published Online:1 Aug 2012https://doi.org/10.1287/opre.1120.1070
Supplemental Material
opre.1120.1070-sm-ec.pdf (394 KB)
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Volume 60, Issue 4
July-August 2012
Pages iii-1015
Article Information
Supplemental Material
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Information
- Received:March 01, 2011
- Accepted:November 01, 2011
- Published Online:August 01, 2012
Copyright ©2012,INFORMS
Cite as
Itai Gurvich, Ohad Perry, (2012) Overflow Networks: Approximations and Implications to Call Center Outsourcing. Operations Research 60(4):996-1009.
https://doi.org/10.1287/opre.1120.1070
Keywords
