Refined Models for Efficiency-Driven Queues with Applications to Delay Announcements and Staffing

• Junfei Huang

  Corresponding Author

  Junfei Huang

  [email protected]

  http://orcid.org/0000-0002-3764-354X

  Department of Decision Sciences and Managerial Economics, CUHK Business School, The Chinese University of Hong Kong, Shatin, Hong Kong

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• Avishai Mandelbaum

  Avishai Mandelbaum

  [email protected]

  Faculty of Industrial Engineering and Management, Technion - Israel Institute of Technology, 3200003 Haifa, Israel

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  ,
• Hanqin Zhang

  Hanqin Zhang

  [email protected]

  Department of Decision Sciences, NUS Business School, National University of Singapore, Singapore

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  ,
• Jiheng Zhang

  Jiheng Zhang

  [email protected]

  http://orcid.org/0000-0003-3025-1495

  Department of Industrial Engineering and Logistics Management, The Hong Kong University of Science and Technology, Clear Water Bay, Hong Kong

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