Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems
Published Online:9 Sep 2019https://doi.org/10.1287/opre.2018.1838
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Volume 67, Issue 6
November-December 2019
Pages ii-iv, 1503-1782
Article Information
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- Received:September 29, 2015
- Accepted:November 25, 2018
- Published Online:September 09, 2019
Copyright © 2019, INFORMS
Cite as
Dongyuan Zhan, Amy R. Ward (2019) Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems. Operations Research 67(6):1738-1751.
https://doi.org/10.1287/opre.2018.1838
Keywords
