Dynamic Scheduling of Multiclass Many-Server Queues with Abandonment: The Generalized cμ/h Rule

• Zhenghua Long

  Zhenghua Long

  https://orcid.org/0000-0003-2925-375X

  School of Management, Nanjing University, Nanjing 210093, China;

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  ,
• Nahum Shimkin

  Nahum Shimkin

  https://orcid.org/0000-0001-7105-9956

  Department of Electrical Engineering, Technion–Israel Institute of Technology, Haifa 32000, Israel;

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  ,
• Hailun Zhang

  Hailun Zhang

  https://orcid.org/0000-0001-6116-6168

  Institute for Data and Decision Analytics, The Chinese University of Hong Kong, Shenzhen, Shenzhen 518172, China;

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  ,
• Jiheng Zhang

  Corresponding Author

  Jiheng Zhang

  https://orcid.org/0000-0003-3025-1495

  Department of Industrial Engineering and Decision Analytics, The Hong Kong University of Science and Technology, Clear Water Bay, Hong Kong S.A.R., China

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