To Pool or Not to Pool: Queueing Design for Large-Scale Service Systems

• PingCao

  PingCao

  [email protected]

  https://orcid.org/0000-0001-7801-9754

  School of Management, University of Science and Technology of China, 230026 Hefei, China

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  ,
• ShuangchiHe

  ShuangchiHe

  [email protected]

  https://orcid.org/0000-0003-4107-3946

  Department of Industrial Systems Engineering and Management, National University of Singapore, Singapore 117576

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• JunfeiHuang

  Corresponding Author

  JunfeiHuang

  [email protected]

  https://orcid.org/0000-0002-3764-354X

  Department of Decision Sciences and Managerial Economics, CUHK Business School, Chinese University of Hong Kong, Shatin, Hong Kong

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• YunanLiu

  YunanLiu

  [email protected]

  https://orcid.org/0000-0001-9961-2610

  Department of Industrial and Systems Engineering, North Carolina State University, Raleigh, North Carolina 27695

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