Open Access

The Production of Service: A Workload View of Complementarity and Substitution

Noa Zychlinski
Corresponding Author
Noa Zychlinski
[email protected]
https://orcid.org/0000-0002-5125-3089
Faculty of Data and Decision Sciences, Technion–Israel Institute of Technology, Haifa 3200003, Israel
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,
Itai Gurvich
Itai Gurvich
[email protected]
Kellogg School of Management, Northwestern University, Evanston, Illinois 60208
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Corresponding Author

Noa Zychlinski

[email protected]

https://orcid.org/0000-0002-5125-3089

Faculty of Data and Decision Sciences, Technion–Israel Institute of Technology, Haifa 3200003, Israel

Search for more papers by this author

,

Itai Gurvich

[email protected]

Kellogg School of Management, Northwestern University, Evanston, Illinois 60208

Search for more papers by this author

Published Online:5 Jun 2026https://doi.org/10.1287/stsy.2025.0111

Supplemental Material

stsy.2025.0111.sm1.pdf

cover image Stochastic Systems

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Received:April 17, 2025
Accepted:April 02, 2026
Published Online:June 05, 2026

Copyright © 2026 The Author(s)

Cite as

Noa Zychlinski, Itai Gurvich (2026) The Production of Service: A Workload View of Complementarity and Substitution. Stochastic Systems 0(0).

https://doi.org/10.1287/stsy.2025.0111

Keywords

Acknowledgments

The authors sincerely thank Editor Rami Atar, the anonymous Associate Editor and three reviewers for their insightful and constructive feedback, which has greatly strengthened this work.