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Available Issues

April 10, 2013 - May 8, 2026

Available Issues

April 10, 2013 - May 8, 2026

Introduction to the Focused Issue on Service Management

Pages:1717–1719

Published Online:November 1, 1995

https://doi.org/10.1287/mnsc.41.11.1717

Strategic Determinants of Service Quality and Performance: Evidence from the Banking Industry

Pages:1720–1733

Published Online:November 1, 1995

https://doi.org/10.1287/mnsc.41.11.1720

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Constructing an Empirically Derived Measure for Customer Contact

Pages:1734–1749

Published Online:November 1, 1995

https://doi.org/10.1287/mnsc.41.11.1734

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The Acquisition, Transfer, and Depreciation of Knowledge in Service Organizations: Productivity in Franchises

Pages:1750–1762

Published Online:November 1, 1995

https://doi.org/10.1287/mnsc.41.11.1750

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The Impact of a Customer Service Intervention and Facility Design on Firm Performance

Pages:1763–1773

Published Online:November 1, 1995

https://doi.org/10.1287/mnsc.41.11.1763

Preview Abstract
Maintaining Quality Standards in Franchise Chains

Pages:1774–1792

Published Online:November 1, 1995

https://doi.org/10.1287/mnsc.41.11.1774

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Hiring and Leasing with Nonlinear Prices

Pages:1793–1805

Published Online:November 1, 1995

https://doi.org/10.1287/mnsc.41.11.1793

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A Psychological Perspective on Service Segmentation Models: The Significance of Accounting for Consumers’ Perceptions of Waiting and Service

Pages:1806–1815

Published Online:November 1, 1995

https://doi.org/10.1287/mnsc.41.11.1806

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Increasing Service Levels in Conference and Educational Scheduling: A Heuristic Approach

Pages:1816–1825

Published Online:November 1, 1995

https://doi.org/10.1287/mnsc.41.11.1816

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