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Available Issues

April 10, 2013 - July 6, 2026

Available Issues

April 10, 2013 - July 6, 2026

Research Article

Profits and Productivity

Pages:1177–1193

Published Online:September 1, 1999

https://doi.org/10.1287/mnsc.45.9.1177

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Customer Satisfaction for Financial Services: The Role of Products, Services, and Information Technology

Pages:1194–1209

Published Online:September 1, 1999

https://doi.org/10.1287/mnsc.45.9.1194

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Process Variation as a Determinant of Bank Performance: Evidence from the Retail Banking Study

Pages:1210–1220

Published Online:September 1, 1999

https://doi.org/10.1287/mnsc.45.9.1210

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Operations, Quality, and Profitability in the Provision of Banking Services

Pages:1221–1238

Published Online:September 1, 1999

https://doi.org/10.1287/mnsc.45.9.1221

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Innovations in Financial Services, Relationships, and Risk Sharing

Pages:1239–1253

Published Online:September 1, 1999

https://doi.org/10.1287/mnsc.45.9.1239

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Organizational Form and Efficiency: The Coexistence of Stock and Mutual Property-Liability Insurers

Pages:1254–1269

Published Online:September 1, 1999

https://doi.org/10.1287/mnsc.45.9.1254

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Profitability and Marketability of the Top 55 U.S. Commercial Banks

Pages:1270–1288

Published Online:September 1, 1999

https://doi.org/10.1287/mnsc.45.9.1270

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