Service Science Editorial Board, 2016

Editor-in-Chief

Paul P. Maglio University of California, Merced

Editor, Customer-Centered Service

To be announded

Editor, Healthcare Applications

Lisa M. Maillart University of Pittsburgh

Editor, Service Operations Management

Seyed M. R. Iravani Northwestern University

Editor, Service Research and Practice

Paul P. Maglio University of California, Merced

Editorial Board

Dionne Aleman University of Toronto

Chris Anderson Cornell University

Tor Andreasson NHH Norwegian School of Economics, Norway

Ralph Badinelli Virginia Tech

Hari Balasubramanian University of Massachusetts, Amherst}

Steve Baron University of Liverpool, UK

Michael Barrett University of Cambridge, UK

Rahul Basole Georgia Institute of Technology

Robert Bau Independent Consultant

Daniel Berg Rensselaer Polytechnic Institute; and University of Miami

Ebru Bish Virginia Tech

Mary Jo Bitner Arizona State University

Jeanette Blomberg IBM Research, Almaden

Tilo Böhmann University of Hamburg, Germany

Ryan Buell Harvard Business School

Carri Chan Columbia University

Tsan-Ming Choi Hong Kong Polytechnic University, China

Morris Cohen University of Pennsylvania

Amy Cohn University of Michigan

Sriram Dasu University of Southern California

Mark Daskin University of Michigan

Mark Davis Bentley University

Laurens Debo Dartmouth College

Haluk Demirkan University of Washington, Tacoma

Brian Denton University of Michigan

Safa Erenay University of Waterloo

Ray Fisk Texas State, San Marcos

Emmanuel Fragnière Haute école de gestion de Genève Switzerland; and University of Bath, UK

Craig Froehle University of Cincinnati

Faiz Gallouj University of Lille, France

Walter Ganz Fraunhofer IAO, Germany

Archis Ghate University of Washington

Aditya Ghose University of Wollongong, Australia

Robert J. Glushko University of California, Berkeley

Michael Goul Arizona State University

Yvonne de Grandbois Montreux University, Switzerland

Scott Grasman Rochester Institute of Technology

Christian Grönroos Hanken School of Economics, Finland

Diwakar Gupta University of Minnesota

Anders Gustafsson University of Karlstaad, Sweden

Christoph Heitz Zurich University of Applied Sciences, Switzerland

Zhibin Jiang Shanghai Jiao Tong University, China

Akira Kamoshida Yokohama City University, Japan

P. K. Kannan University of Maryland

Pinar Keskinocak Georgia Institute of Technology

Henry Kim York University, Canada

Kwang-Jae Kim Pohang University Science and Technology, Korea

Steve Kimbrough University of Pennsylvania

Sheryl Kimes Cornell University

Simge Kucukyavuz Ohio State University

Murat Kurt Merck Research Labs

Katherine Lemon Boston College

Ying Tat Leung IBM Research

Fu-ren Lin National Tsinghua University, Taiwan

Grace Lin Institute for Information Industry, Taiwan

Achim Luhn Siemens AG, Germany

Robert Lusch University of Arizona

Kelly Lyons University of Toronto, Canada

Birgit Mager Cologne University of Applied Sciences, Köln International School of Design, Germany

Maria Mayorga North Carolina State

Janet McColl-Kennedy University of Queensland, Australia

Alexandra Medina-Borja University of Puerto Rico at Mayaguez; and National Science Foundation

Vijay Mehrotra University of San Francisco

Thomas Meiren Fraunhofer IAO, Germany

Paul Messinger University of Alberta, Canada

Rich Metters Texas A&M University

George Miller Altarum Institute

Anna Nagurney University of Massachusetts, Amherst

Andy Neely Cambridge University, UK

Suvi Nenonen University of Auckland, New Zealand

Irene Ng Warwick University, UK

Rogelio Oliva Texas A&M University

Vincent Omachonu University of Miami

Mike Papazoglou Tilburg University, Netherlands

Robert Paton University of Glasgow, UK

Lia Patricio University of Porto, Portugal

Claudio Pinhanez IBM Brazil

Francesco Polese University of Salerno, Italy

Martin Puterman University of British Columbia

Rhonda Righter University of California, Berkeley

Guillame Roels University of California, Los Angeles

Roland Rust University of Maryland

Scott Sampson Brigham Young University

Yuriko Sawatani Waseda University, Japan

Mike Shaw University of Illinois, Urbana–Champaign

Steve Shugan University of Florida

Andi Smart University of Exeter, UK

Jim Spohrer IBM

Kaj Storbacka University of Auckland, New Zealand

Eleni Stroulia University of Alberta, Canada

Gary Thompson Cornell University

Marja Toivonen VTT Technical Research Centre of Finland

Kostas Triantis Virginia Tech

Anita Tucker Boston University

Tuure Tuunanen University of Jyväskylä, Finland

Stephen Vargo University of Hawaii

Nalini Venkatasubramanian University of California, Irvine

Liana Victorino University of Victoria, British Columbia

Christoph Weinhardt Karlsruhe Institute of Technology, Germany

Jochen Wirtz National University of Singapore, Singapore

Mei Xue Boston College

Candace Yano University of California, Berkeley

Müge Yayla-Küllü University of Central Florida

Greg Zaric University of Western Ontario, Canada

L. J. Zhang Kingdee International Software Group

Wei Zhang Tianjin University, China

Xiande Zhao China-Europe International Business School; and South China University of Technology, China

Advisory Board

Margaret Brandeau Stanford University

Richard Chase University of Southern California

Brenda Dietrich IBM

Frances Frei Harvard Business School

David Gann Imperial College, London

Patrick Harker Federal Reserve Bank of Philadelphia

Cheng Hsu Rensselaer Polytechnic Institute

Uday Karmarkar University of California, Los Angeles

Richard Larson Massachusetts Institute of Technology

Robin G. Qiu Pennsylvania State University

Aleda Roth Clemson University

James Tien University of Miami

Irving Wladawsky-Berger American Academy of Arts and Sciences