Service Science Editorial Board, 2018

Editor-in-Chief

Paul P. Maglio, University of California, Merced

Editor, Customer-Centered Service

Sriram Dasu, University of Southern California

Editor, Healthcare Applications

Lisa M. Maillart, University of Pittsburgh

Editor, Service Operations Management

Seyed M. R. Iravani, Northwestern University

Editorial Board

Dionne Aleman, University of Toronto

Chris Anderson, Cornell University

Tor Andreasson, NHH Norwegian School of Economics, Norway

Ralph Badinelli, Virginia Tech

Hari Balasubramanian, University of Massachusetts, Amherst

Michael Barrett, University of Cambridge, UK

Rahul Basole, Georgia Institute of Technology

Robert Bau, Fjord Chicago

Daniel Berg, Rensselaer Polytechnic Institute; and University of Miami

Ebru Bish, Virginia Tech

Mary Jo Bitner, Arizona State University

Jeanette Blomberg, IBM Research, Almaden

Tilo Böhmann, University of Hamburg, Germany

Ryan Buell, Harvard Business School

Carri Chan, Columbia University

Tsan-Ming Choi, Hong Kong Polytechnic University, China

Morris Cohen, University of Pennsylvania

Amy Cohn, University of Michigan

Mark Davis, Bentley University

Haluk Demirkan, University of Washington, Tacoma

Brian Denton, University of Michigan

Sarang Deo, Indian School of Business, India

Safa Erenay, University of Waterloo

Ray Fisk, Texas State, San Marcos

Emmanuel Fragnière, Haute école de gestion de Genève Switzerland; and University of Bath, UK

Craig Froehle, University of Cincinnati

Faiz Gallouj, University of Lille, France

Walter Ganz, Fraunhofer IAO, Germany

Archis Ghate, University of Washington

Aditya Ghose, University of Wollongong, Australia

Michael Goul, Arizona State University

Yvonne de Grandbois, Montreux University, Switzerland

Scott Grasman, Kettering University

Christian Grönroos Hanken School of Economics, Finland

Diwakar Gupta, University of Minnesota

Anders Gustafsson, University of Karlstaad, Sweden

Christoph Heitz, Zurich University of Applied Sciences, Switzerland

Zhibin Jiang, Shanghai Jiao Tong University, China

Akira Kamoshida, Yokohama City University, Japan

P. K. Kannan, University of Maryland

Pinar Keskinocak, Georgia Institute of Technology

Henry Kim, York University, Canada

Kwang-Jae Kim, Pohang University Science and Technology, Korea

Steve Kimbrough, University of Pennsylvania

Sheryl Kimes, Cornell University

Simge Küçükyavuz, University of Washington

Murat Kurt , Merck Research Labs

Katherine Lemon, Boston College

Ying Tat Leung, Noodle.ai

Fu-ren Lin, National Tsinghua University, Taiwan

Grace Lin, Institute for Information Industry, Taiwan

Achim Luhn, Siemens AG, Germany

Kelly Lyons, University of Toronto, Canada

Birgit Mager, Köln International School of Design, Germany

Maria Mayorga, North Carolina State

Janet McColl-Kennedy, University of Queensland, Australia

Alexandra Medina-Borja, University of Puerto Rico at Mayaguez; and National Science Foundation

Vijay Mehrotra, University of San Francisco

Thomas Meiren, Fraunhofer IAO, Germany

Paul Messinger, University of Alberta, Canada

Rich Metters, Texas A&M University

George Miller, Altarum Institute

Anna Nagurney, University of Massachusetts, Amherst

Andy Neely, Cambridge University, UK

Suvi Nenonen, University of Auckland, New Zealand

Irene Ng, Warwick University, UK

Omid Nohadani, Northwestern University

Rogelio Oliva, Texas A&M University

Vincent Omachonu, University of Miami

Mike Papazoglou, Tilburg University, Netherlands

Robert Paton, University of Glasgow, UK

Lia Patricio, University of Porto, Portugal

Claudio Pinhanez, IBM Brazil

Francesco Polese, University of Salerno, Italy

Martin Puterman, University of British Columbia

Rhonda Righter, University of California, Berkeley

Guillaume Roels, University of California, Los Angeles

Roland Rust, University of Maryland

Soroush Saghafian, Harvard University

Scott Sampson, Brigham Young University

Yuriko Sawatani, Waseda University, Japan

Mike Shaw, University of Illinois, Urbana–Champaign

Hyoduk Shin, University of California, San Diego

Steve Shugan, University of Florida

Andi Smart, University of Exeter, UK

Jim Spohrer, IBM

Kaj Storbacka, University of Auckland, New Zealand

Eleni Stroulia, University of Alberta, Canada

Gary Thompson, Cornell University

Marja Toivonen, University of Helsinki, Finland

Kostas Triantis, Virginia Tech

Tuure Tuunanen, University of Jyväskylä, Finland

Mark Van Oyen, University of Michigan

Stephen Vargo, University of Hawaii

Nalini Venkatasubramanian, University of California, Irvine

Liana Victorino, University of Victoria, British Columbia

Christoph Weinhardt, Karlsruhe Institute of Technology, Germany

Jochen Wirtz, National University of Singapore, Singapore

Mei Xue, Boston College

Candace Yano, University of California, Berkeley

Müge Yayla-Küllü, University of Central Florida

Greg Zaric, University of Western Ontario

L. J. Zhang, Kingdee International Software Group

Wei Zhang, Tianjin University, China

Xiande Zhao, China-Europe International Business School; and South China University of Technology, China

Advisory Board

Margaret Brandeau, Stanford University

Richard Chase, University of Southern California

Brenda Dietrich, Cornell University

Frances Frei, Harvard Business School

David Gann, Imperial College, London

Patrick Harker, Federal Reserve Bank of Philadelphia

Cheng Hsu, Rensselaer Polytechnic Institute

Uday Karmarkar, University of California, Los Angeles

Richard Larson, Massachusetts Institute of Technology

Robin G. Qiu, Pennsylvania State University

Aleda Roth, Clemson University

James Tien, University of Miami

Irving Wladawsky-Berger, American Academy of Arts and Sciences