Case Article—Analysis of Call Center Data at Patelco Credit Union
Published Online:23 Jun 2022https://doi.org/10.1287/ited.2022.0272ca
Volume 24, Issue 1
September 2023
Pages 1-117
Article Information
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- Received:July 10, 2020
- Accepted:March 21, 2022
- Published Online:June 23, 2022
Copyright © 2022 The Author(s)
Cite as
Narendra Agrawal (2022) Case Article—Analysis of Call Center Data at Patelco Credit Union. INFORMS Transactions on Education 24(1):43-46.
https://doi.org/10.1287/ited.2022.0272ca
Keywords
This case was prepared by Professor Narendra Agrawal as the basis for class discussion. Anthony Vitale (Santa Clara University, MBA, 2011) provided invaluable assistance in the development of this case. Cases are not intended to illustrate either effective or ineffective management. Certain data have been disguised.
