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Case Article—Analysis of Call Center Data at Patelco Credit Union

Narendra Agrawal
Narendra Agrawal
[email protected]
https://orcid.org/0000-0002-0822-3335
Department of Information Systems and Analytics, Leavey School of Business, Santa Clara University, Santa Clara, California 95053
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Department of Information Systems and Analytics, Leavey School of Business, Santa Clara University, Santa Clara, California 95053

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Published Online:23 Jun 2022https://doi.org/10.1287/ited.2022.0272ca

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cover image INFORMS Transactions on Education

Volume 24, Issue 1

September 2023

Pages 1-117

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Received:July 10, 2020
Accepted:March 21, 2022
Published Online:June 23, 2022

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Narendra Agrawal (2022) Case Article—Analysis of Call Center Data at Patelco Credit Union. INFORMS Transactions on Education 24(1):43-46.

https://doi.org/10.1287/ited.2022.0272ca

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Acknowledgments

This case was prepared by Professor Narendra Agrawal as the basis for class discussion. Anthony Vitale (Santa Clara University, MBA, 2011) provided invaluable assistance in the development of this case. Cases are not intended to illustrate either effective or ineffective management. Certain data have been disguised.

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Case Article—Analysis of Call Center Data at Patelco Credit Union

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