Service Science Editorial Board, 2023

EDITOR-IN-CHIEF

Saif Benjaafar

University of Minnesota

DEPARTMENTS AND DEPARTMENT EDITORS

Customer Experience, Behavior, & Decision Making

Baojun Jiang, Washington University in St. Louis

Alison Xu, University of Minnesota

Digital Services, Online Platforms, & Social Media

Gad Allon, University of Pennsylvania

Environmental & Social Responsibility

Christopher S. Tang, University of California, Los Angeles

Financial Services & Fintech

Anna Chernobai, Syracuse Unversity

Michael Pinedo, New York University

Healthcare

Andrew Schaefer, Rice University

Marketing of Services & Revenue Management

Guillermo Gallego, Chinese University of Hong Kong Shenzhen

Ming Hu, University of Toronto

Retail, Hospitality, Tourism, & Entertainment

Rohit Verma, University of South Carolina

Service Analytics & Big Data

Olivia Sheng, The University of Utah

Francis de Vericourt, ESMT Berlin

Service Design & Service Innovation

Guillaume Roels, INSEAD

Aleda Roth, Clemson University

Service Marketing

Tony Haitao Cui, University of Minnesota

Service Operations

Opher Baron, University of Toronto

Serhan Ziya, University of North Carolina

Supply Chain Services & Logistics

Jeannette Song, Duke University

Urban Services & Mobility

Karan Girotra, Cornell University

Yafeng Yin, University of Michigan

Other Topics in Service

Saif Benjaafar, University of Minnesota

ASSOCIATE EDITORS

Ashish Agarwal, University of Texas at Austin

Vishal Agrawal, Georgetown University

Zeynep Aksin Karaesmen, Koç University

Chris Anderson, Cornell University

Michael Barrett, University of Cambridge

Rahul Basole, Accenture

Elena Belavina, Cornell University

Jeanette Blomberg, IBM Research, Almaden

Tamer Boyaci, ESMT Berlin

Ryan Buell, Harvard Business School

Gordon Burtch, Boston University

Timothy Chan, University of Toronto

Cynthia Chen, University of Washington

Li Chen, Cornell University

Sunmee Choi, Yonsei University

HaeEun Helen Chun, Cornell University

Filippo Curti, Federal Reserve Bank

Laurens Debo, Dartmouth College

Michael Dixon, Utah State University

Adam Elmachtoub, Columbia University

Eric Fang, Lehigh University

Reza Zanjirani Farahani, Rennes School of Business

Nikolas Geroliminis, EPFL

Jose Guajardo, University of California, Berkeley

Luyi Gui, University of California, Irvine

Haresh Gurnani, Stony Brook University

Zhongsheng Hua, Zhejiang University

Yanliu Huang, Drexel University

Krishnamurthy Iyer, University of Minnesota

Oualid Jouini, Ecole Centrale Paris

P. K. Kannan, University of Maryland

Stelios Kavadias, University of Cambridge

Sang Kim, Yale University

Rene de Koster, Erasmus University

Donald Lee, Emory University

Zhepeng (Lionel) Li, York University

Grace Lin, Institute for Information Industry

Yunchuan (Frank) Liu, University of Illinois at Urbana–Champaign

Chris Lo, Hong Kong Polytechnic University

Ho-Yin Mak, University of Oxford

Stefan Minner, Technical University of Munich

Velibor Misic, University of California, Los Angeles

Sriram Narayanan, Michigan State University

Marco Nie, Northwestern University

Omid Nohadani, Northwestern University

Nikolay Osadchiy, Emory University

Gautam Pant, University of Iowa

Rhonda Righter, University of California, Berkeley

Soroush Saghafian, Harvard University

Pengyi Shi, Purdue University

Hyoduk Shin, University of California, San Diego

Steve Shugan, University of Florida

Upender Subramanian, University of Texas at Dallas

Peng Sun, Duke University

Wei Sun, IBM Research

Niyazi Taneri, University of Cambridge

Gary Thompson, Cornell University

Nikolaos Trichakis, Massachusetts Institute of Technology

Mark Van Oyen, University of Michigan

Sriram Venkataraman, University of South Carolina

Liana Victorino, University of Victoria

Hai Wang, Singapore Management University

Zizhuo Wang, University of Minnesota

Xiaole Wu, Fudan University

Lizhen Xu, Georgia Institute of Technology

Yuqian Xu, University of Illinois at Urbana–Champaign

Kai Chi (Sam) Yam, National University of Singapore

Xiaojing Yang, University of South Carolina

Candace Yano, University of California, Berkeley

Yimin Yu, City University of Hong Kong

Yinghao Zhang, University of Cincinnati

Karen Zheng, Massachusetts Institute of Technology

Sean Zhou, The Chinese University of Hong Kong

ADVISORY BOARD

Margaret Brandeau, Stanford University

Richard Chase, University of Southern California

Brenda Dietrich, Cornell University

Frances Frei, Harvard Business School

David Gann, Imperial College, London

Patrick Harker, Federal Reserve Bank of Philadelphia

Cheng Hsu, Rensselaer Polytechnic Institute

Uday Karmarkar, University of California, Los Angeles

Richard Larson, Massachusetts Institute of Technology

Robin G. Qiu, Pennsylvania State University

Aleda Roth, Clemson University

James Tien, University of Miami

Irving Wladawsky-Berger, American Academy of Arts and Sciences