The Role of Collaboration in Service Innovation Across Manufacturing and Service Sectors
Published Online:2 Sep 2016https://doi.org/10.1287/serv.2016.0135
References
- (2009) Dynamic capability building in service value networks for achieving service innovation. Decision Sci. 40(3):431–475.Crossref, Google Scholar
- (2000) Collaboration networks, structural holes, and innovation: A longitudinal study. Admin. Sci. Quart. 45(3):425–455.Crossref, Google Scholar
- (2006) Service innovation strategy and process: A cross-national comparative analysis. Internat. Marketing Rev. 23(3):234–254.Crossref, Google Scholar
- (2009) Patterns of innovation in knowledge-intensive business services. Service Industries J. 29(4):407–430.Crossref, Google Scholar
- (1996a) Differential potency of factors affecting innovation performance in manufacturing and services firms in Australia. J. Product Innovation Management 13(1):35–52.Crossref, Google Scholar
- (1996b) Market orientation and innovation. J. Bus. Res. 35(2):93–103.Crossref, Google Scholar
- (2009) How do collaborations with universities affect firms’ innovative performance? The role of “Pasteur scientists” in the advanced materials field. Res. Policy 38(5):756–764.Crossref, Google Scholar
- (2010) Smart service systems and viable service systems: Applying systems theory to service science. Service Sci. 2(1–2):21–40.Link, Google Scholar
- (1991) Firm resources and sustained competitive advantage. J. Management 17(1):99–120.Crossref, Google Scholar
- (1986) Towards a theory of innovation in services. Res. Policy 15(4):161–173.Crossref, Google Scholar
- (2012) Persistence of, and interrelation between, horizontal and vertical technology alliances. J. Management 38(6):1812–1834.Google Scholar
- (2004) Heterogeneity in R&D cooperation strategies. Internat. J. Indust. Organ. 22(8):1237–1263.Crossref, Google Scholar
- (2004) Learning during the new financial service innovation process: Antecedents and performance effects. J. Bus. Res. 57(4):374–391.Crossref, Google Scholar
- (2006) Life-cycle flexibility: How to measure and improve the innovative capability in turbulent environments. J. Product Innovation Management 23(5):393–407.Crossref, Google Scholar
- (1995) Technological regimes and innovation in services: The case of the Italian banking industry. Res. Policy 24(1):151–168.Crossref, Google Scholar
- (2010) Frontline employee motivation to participate in service innovation implementation. J. Acad. Marketing Sci. 38(2):219–239.Crossref, Google Scholar
- (2005) Microeconometrics: Methods and Applications (Cambridge University Press, Cambridge, UK).Crossref, Google Scholar
- (2010) Benefits of aesthetic design as an element of new service development. J. Product Innovation Management 27(7):1047–1064.Crossref, Google Scholar
- (2009) Customer involvement in new service development: An examination of antecedents and outcomes. J. Product Innovation Management 26(5):536–550.Crossref, Google Scholar
- (2012) Performance effects of involving lead users and close customers in new service development. J. Services Marketing 26(7):497–509.Crossref, Google Scholar
- (2010) Applying social network analysis to discover service innovation within agile service networks. Service Sci. 2(4):225–244.Link, Google Scholar
- (2008) Technological paradigms, regimes and trajectories: Manufacturing and service industries in a new taxonomy of sectoral patterns of innovation. Res. Policy 37(6):978–994.Crossref, Google Scholar
- Central Intelligence Agency (2013) The world factbook. Retrieved October 6, 2014, https://www.cia.gov/library/publications/the-world-factbook/index.html.Google Scholar
- (1998) Service innovation in Hong Kong: Attitudes and practice. Service Industries J. 18(2):112–124.Crossref, Google Scholar
- (2009) Service delivery innovation antecedents and impact on firm performance. J. Service Res. 12(1):36–55.Crossref, Google Scholar
- (2012) Market-creating service innovation: Verification and its associations with new service development and customer involvement. J. Services Marketing 26(6):444–457.Crossref, Google Scholar
- (2009) Combinative effects of innovation types and organizational performance: A longitudinal study of service organizations. J. Management Stud. 46(4):650–675.Crossref, Google Scholar
- (2000) A resource-based theory of strategic alliances. J. Management 26(1):31–61.Crossref, Google Scholar
- (1995) New industrial service development: Scenarios for success and failure. J. Bus. Res. 32(2):93–103.Crossref, Google Scholar
- (2001) Innovative versus incremental new business services: Different keys for achieving success. J. Product Innovation Management 18(3):169–187.Crossref, Google Scholar
- (2013) Service innovativeness and firm value. J. Marketing Res. 50(2):259–276.Crossref, Google Scholar
- (2000) Dynamic capabilities: What are they? Strategic Management J. 21(10–11):1105–1121.Crossref, Google Scholar
- (2009) Managing service innovation and interorganizational relationships for firm performance to commit or diversify? J. Service Res. 11(4):344–356.Crossref, Google Scholar
- (2015) The effect of probabilistic selling on the optimal product mix. J. Retailing 91(3):451–467.Crossref, Google Scholar
- (1999) New Service Development: Creating Memorable Experiences (Sage, Thousand Oaks, CA).Google Scholar
- (1998) Adoption of a service innovation in the business market: An empirical test of supply-side variables. J. Bus. Res. 41(2):161–174.Crossref, Google Scholar
- (2007) Innovation and ICT in service firms: Towards a multidimensional approach for impact assessment. J. Evolutionary Econom. 17(1):25–44.Crossref, Google Scholar
- (2008) Network embeddedness and the exploration of novel technologies: Technological distance, betweenness centrality and density. Res. Policy 37(10):1717–1731.Crossref, Google Scholar
- (1996) Toward a knowledge-based theory of the firm. Strategic Management J. 17(S2):109–122.Crossref, Google Scholar
- (1997) PDMA research on new product development practices: Updating trends and benchmarking best practices. J. Product Innovation Management 14(6):429–458.Crossref, Google Scholar
- (2014) Service innovation: Inward and outward related activities and cooperation mode. J. Bus. Res. 67(5):698–703.Crossref, Google Scholar
- (2005) Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies. Res. Policy 34(4):517–535.Crossref, Google Scholar
- (2010) The effects of network embeddedness on service innovation performance. Service Industries J. 30(10):1723–1736.Crossref, Google Scholar
- (2004) Innovation strategy and the impact of a composite model of service product development on performance. J. Service Res. 7(2):167–180.Crossref, Google Scholar
- (2001) The Mannheim Innovation Panels (MIP and MIP-S) of the Centre for European Economic Research (ZEW). Schmollers Jahrbuch 121(1):123–129.Google Scholar
- (2010) The determinants of new service development: Service characteristics, market orientation, and actualizing innovation effort. Technovation 30(4):265–277.Crossref, Google Scholar
- (2002) An empirical test of models explaining research expenditures and research cooperation: Evidence for the German service sector. Internat. J. Indust. Organ. 20(6):747–774.Crossref, Google Scholar
- (2014) Do external knowledge sourcing modes matter for service innovation? Empirical evidence from South Korean service firms. J. Product Innovation Management 31(1):176–191.Crossref, Google Scholar
- (2000) New service development: Initiation strategies. Internat. J. Service Indust. Management 11(1):45–63.Crossref, Google Scholar
- (2009) Innovation paths and the innovation performance of low-technology firms—An empirical analysis of German industry. Res. Policy 38(3):447–458.Crossref, Google Scholar
- (2007) The relative importance of interfirm relationships and knowledge transfer for new product development success. J. Product Innovation Management 24(2):117–138.Crossref, Google Scholar
- (2010) Measuring innovation competencies for integrated services in the communications industry. J. Service Management 21(2):162–190.Crossref, Google Scholar
- (1988) Joint ventures: Theoretical and empirical perspectives. Strategic Management J. 9(4):319–332.Crossref, Google Scholar
- (1996) Bidirectional information transfer: An imperative for network and marketing integration in a Canadian telecommunications firm. J. Product Innovation Management 13(2):152–166.Crossref, Google Scholar
- (2006) Open for innovation: The role of openness in explaining innovation performance among UK manufacturing firms. Strategic Management J. 27(2):131–150.Crossref, Google Scholar
- (2012) The determinants of consumer attitude toward service innovation—The evidence of ETC system in Taiwan. J. Services Marketing 26(1):9–19.Crossref, Google Scholar
- (2009) The impact of network and environmental factors on service innovativeness. J. Services Marketing 23(6):397–406.Crossref, Google Scholar
- (2006) Managing knowledge for innovation: The case of business-to-business services. J. Product Innovation Management 23(3):238–258.Crossref, Google Scholar
- (2004) Whither services marketing? In search of a new paradigm and fresh perspectives. J. Service Res. 7(1):20–41.Crossref, Google Scholar
- (2007) Competing through service: Insights from service-dominant logic. J. Retailing 83(1):5–18.Crossref, Google Scholar
- (2003) Managing user involvement in service innovation experiments with innovating end users. J. Service Res. 6(2):111–124.Crossref, Google Scholar
- (2009) Impact of strategic type on success measures for product development projects. J. Product Innovation Management 26(1):71–85.Crossref, Google Scholar
- (2008) Innovation, productivity and growth in US business services: A firm-level analysis. Technovation 28(1):52–62.Crossref, Google Scholar
- (1995) Level of success inputs for service innovations in the same firm. Internat. J. Service Indust. Management 6(4):40–56.Crossref, Google Scholar
- (2009) Innovation activity in the hotel industry. Technovation 29(9):632–641.Crossref, Google Scholar
- (2004) Market orientation, brand investment, new service development, market position and performance for service organisations. Internat. J. Service Indust. Management 15(3):284–301.Crossref, Google Scholar
- (2010) Customer and frontline employee influence on new service development performance. J. Service Res. 13(4):411–425.Crossref, Google Scholar
- (2001) Services innovation: A reconfiguration of innovation studies. Discussion paper, University of Manchester, Manchester, UK.Google Scholar
- (2013) Open service innovation and the firm’s search for external knowledge. Res. Policy 43(5):853–866.Crossref, Google Scholar
- (2006) Exploring product and service innovation similarities and differences. Internat. J. Res. Marketing 23(3):241–251.Crossref, Google Scholar
- (1984) Dollars, sense, and sunk costs: A life cycle model of resource allocation decisions. Acad. Management Rev. 9(2):225–234.Google Scholar
- (2013) Exploring innovation driven value creation in B2B service firms: The roles of the manager, employees, and customers in value creation. J. Bus. Res. 66(8):1074–1084.Crossref, Google Scholar
- (2006) Market scanning for new service development. Eur. J. Marketing 40(5/6):466–484.Crossref, Google Scholar
- (2011) Service innovation viewed through a service-dominant logic lens: A conceptual framework and empirical analysis. J. Service Res. 14(1):3–23.Crossref, Google Scholar
- (2006) Identifying determinants of success in development of new high-contact services: Insights from the hospitality industry. Internat. J. Service Indust. Management 17(4):344–363.Crossref, Google Scholar
- (2010) Strategies for achieving success for innovative versus incremental new services. J. Services Marketing 24(1):3–15.Crossref, Google Scholar
- (1996) When competition eclipses cooperation: An event history analysis of joint venture failure. Management Sci. 42(6):875–890.Link, Google Scholar
- (1993) The cornerstones of competitive advantage: A resource-based view. Strategic Management J. 14(3):179–191.Crossref, Google Scholar
- (2008) Innovation in services—How different from manufacturing? Service Industries J. 28(10):1339–1356.Crossref, Google Scholar
- (2014) Which controls are better for service outsourcing? Integrating service-dominant logic and service characteristics. AMS Rev. 4(3–4):45–62.Crossref, Google Scholar
- (2004) Innovation generation in supply chain relationships: A conceptual model and research propositions. J. Acad. Marketing Sci. 32(1):61–79.Crossref, Google Scholar
- (2013) Competing through service innovation: The role of bricolage and entrepreneurship in project-oriented firms. J. Bus. Res. 66(8):1085–1097.Crossref, Google Scholar
- (2011) A comparison of new service versus new product development: Configurations of collaborative intensity as predictors of performance. J. Product Innovation Management 28(4):521–535.Crossref, Google Scholar
- (1998) Technological innovation in services and manufacturing: Results from Italian surveys. Res. Policy 27(9):881–899.Crossref, Google Scholar
- (2004) Knowledge redundancy in supply chains: A framework. Supply Chain Management 9(3):141–149.Crossref, Google Scholar
- (2009) A staged service innovation model. Decision Sci. 40(3):571–599.Crossref, Google Scholar
- (2000) Pioneering advantage in new service development: A multi-country study of managerial perceptions. J. Product Innovation Management 17(5):378–392.Crossref, Google Scholar
- (1984) Cost reduction, competition, and industry performance. Econometrica 52(1):101–121.Crossref, Google Scholar
- (2009) Editorial column—Welcome to our declaration of interdependence. Service Sci. 1(1):i–ii.Link, Google Scholar
- (2008) The emergence of service science: Toward systematic service innovations to accelerate co-creation of value. Production Oper. Management 17(3):238–246.Crossref, Google Scholar
- (2013) Beyond the service factory: Service innovation in manufacturing supply networks. Indust. Marketing Management 42(1):59–70.Crossref, Google Scholar
- (2010) Service development success: A contingent approach by knowledge strategy. J. Service Management 21(2):140–161.Crossref, Google Scholar
- (2010) The role of knowledge management strategies and task knowledge in stimulating service innovation. J. Service Res. 13(4):397–410.Crossref, Google Scholar
- (2002) Who co-operates for innovation, and why: An empirical analysis. Res. Policy 31(6):947–967.Crossref, Google Scholar
- (2008a) The organisational-cooperation mode of innovation and its prominence amongst European service firms. Res. Policy 37(4):720–739.Crossref, Google Scholar
- (2008b) Beyond industry—University links: Sourcing knowledge for innovation from consultants, private research organisations and the public science-base. Res. Policy 37(6):1079–1095.Crossref, Google Scholar
- (2013) Service innovation: A comparative study of U.S. and Indian service firms. J. Bus. Res. 66(8):1108–1123.Crossref, Google Scholar
- (2012) Scope and patterns of innovation cooperation in Spanish service enterprises. Res. Policy 41(3):602–613.Crossref, Google Scholar
- (2010) R&D collaborations and product innovation. J. Product Innovation Management 27(5):673–689.Crossref, Google Scholar
- (2004) High-technology service innovation success: A decision-making perspective. J. Product Innovation Management 21(5):348–359.Crossref, Google Scholar
- (2009) Service-dominant logic as a foundation for service science: Clarifications. Service Sci. 1(1):32–41.Link, Google Scholar
- (2004) Evolving to a new dominant logic for marketing. J. Marketing 68(1):1–17.Crossref, Google Scholar
- (2006) Service-Dominant Logic: What It Is, What It Is, Not, What It Might Be (M.E. Sharpe, Armonk, NY).Google Scholar
- (2008) Service-dominant logic: Continuing the evolution. J. Acad. Marketing Sci. 36(1):1–10.Crossref, Google Scholar
- (2010) Alliance portfolios: A review and research agenda. J. Management 36(1):141–171.Crossref, Google Scholar
- (1984) A resource-based view of the firm. Strategic Management J. 5(2):171–180.Crossref, Google Scholar

