Introduction to the Special Issue on Multiactor Value Creation in Service Innovation: Collaborative Value Creation in Service

Published Online:https://doi.org/10.1287/serv.2016.0157

References

  • Chesbrough H (2011) Bringing open innovation to services. MIT Sloan Management Rev. 52(2):85–90.Google Scholar
  • Chesbrough H, Spohrer J (2006) A research manifesto for services science. Comm. ACM 49(7):35–40.CrossrefGoogle Scholar
  • Djellal F, Gallouj F (2008) Measuring and Improving Productivity in Services: Issues, Strategies and Challenges (Edward Elgar, Cheltenham, UK).CrossrefGoogle Scholar
  • Edvardsson B, Olsson J (1996) Key concepts for new service development. Services Industries J. 16(2):140–164.CrossrefGoogle Scholar
  • Eloranta V, Orkoneva L, Hakanen E, Turunen T (2016) Using platforms to pursue strategic opportunities in service-driven manufacturing. Service Sci. 8(3):344–357.LinkGoogle Scholar
  • Feng C, Sivakumar K (2016) The role of collaboration in service innovation across manufacturing and service sectors. Service Sci. 8(3): 263–281.LinkGoogle Scholar
  • Fourcroy C, Gallouj F, Decellas F (2012) Energy consumption in service industries: Challenging the myth of non-materiality. Ecological Econom. 81(September):155–164.CrossrefGoogle Scholar
  • Fuglsang L (2010) Bricolage and invisible innovation in public service innovation. J. Innovation Econom. 1(5):67–87.CrossrefGoogle Scholar
  • Fuglsang L, Sørensen F (2011) The balance between bricolage and innovation: Management dilemmas in sustainable public innovation. Service Industries J. 31(4):581–595.CrossrefGoogle Scholar
  • Gallouj F, Djellal F (2015) Services and Innovation (Edward Elgar, Cheltenham, UK).CrossrefGoogle Scholar
  • Gallouj F, Savona M (2009) Innovation in services: A review of the debate and a research agenda. J. Evolution. Econom. 19(2):149–172.CrossrefGoogle Scholar
  • Gallouj F, Toivonen M (2011) Elaborating the characteristics-based approach to service innovation: Making the service process visible. J. Innovation Econom. 2(8):33–58.CrossrefGoogle Scholar
  • Gallouj F, Weinstein O (1997) Innovation in services. Res. Policy 26(4):537–556.CrossrefGoogle Scholar
  • Gallouj F, Rubalcaba L, Windrum P, eds. (2013) Public–Private Innovation Networks in Services: The Dynamics of Cooperation in Service Innovation (Edward Elgar, Cheltenham, UK).CrossrefGoogle Scholar
  • Jonas JM, Roth A, Möslein KM (2016) Stakeholder integration for service innovation in German medium-sized enterprises. Service Sci. 8(3):320–332.LinkGoogle Scholar
  • Kaur P (2016) Underpinnings of user participation in service provider-hosted online communities. Service Sci. 8(3):249–262.LinkGoogle Scholar
  • Kline S, Rosenberg N (1986) An overview of innovation. Landau R, Rosenberg N, eds. The Positive Sum Strategy: Harnessing Technology for Economic Growth (National Academy Press, Washington, DC), 275–305.Google Scholar
  • Kowalkowski C, Kindström D, Carlborg P (2016) Triadic value propositions: When it takes more than two to tango. Service Sci. 8(3): 282–299.LinkGoogle Scholar
  • Lempinen H, Rajala R (2014) Exploring multiactor value creation in IT service processes. J. Information Tech. 29(2):170–185.CrossrefGoogle Scholar
  • Levitt T (1976) The industrialisation of service. Harvard Bus. Rev. 54(5):63–74.Google Scholar
  • Lusch R, Vargo S (2006) Service-dominant logic: Reactions, reflections and refinements. Marketing Theory 6(3):281–288.CrossrefGoogle Scholar
  • Maglio PP, Spohrer J (2008) Fundamentals of service science. J. Acad. Marketing Sci. 36(1):18–20.CrossrefGoogle Scholar
  • Maglio PP, Kieliszewski CA, Spohrer JC (2010) Handbook of Service Science (Springer, New York).CrossrefGoogle Scholar
  • Maglio PP, Kwan SK, Spohrer J (2015) Commentary—Toward a research agenda for human-centered service system innovation. Service Sci. 7(1):1–10.LinkGoogle Scholar
  • Möller K, Rajala R, Westerlund M (2008) Service innovation myopia? A new recipe for client-provider value creation. California Management Rev. 50(3):31–48.CrossrefGoogle Scholar
  • Pine J, Gilmore J (1999) The Experience Economy (Harvard Business School Press, Boston).Google Scholar
  • Scheuing EE, Johnson EM (1989) A proposed model for new service development. J. Services Marketing 3(2):25–34.CrossrefGoogle Scholar
  • Siltaloppi J, Koskela-Huotari K, Vargo SL (2016) Institutional complexity as a driver for innovation in service ecosystems. Service Sci. 8(3):333–343.LinkGoogle Scholar
  • Stahel W (1997) The functional economy: Cultural and organizational change. Richards DJ, ed. The Industrial Green Game: Implications for Environmental Design and Management (National Academy Press, Washington, DC), 91–100.Google Scholar
  • Toivonen M (2010) Different types of innovation processes in services and their organisational implications. Gallouj F, Djellal F, eds. The Handbook of Innovation and Services (Edward Elgar, Cheltenham, UK), 221–249.CrossrefGoogle Scholar
  • Toivonen M (2011) Different types of innovation processes in services and their organizational implications. Gallouj F, Djellal F, eds. The Handbook of Innovation and Services: A Multi-Disciplinary Perspective (Edward Elgar, Cheltenham, UK), 221–249.Google Scholar
  • Toivonen M, Tuominen T (2009) Emergence of innovations in services. Service Industries J. 29(7):887–902.CrossrefGoogle Scholar
  • Uratnik M (2016) Interactional service innovation with social media users. Service Sci. 8(3):300–319.LinkGoogle Scholar
  • Windrum P, García Goñi M (2008) A neo-Schumpeterian model of health services innovation. Res. Policy 37(4):649–672.CrossrefGoogle Scholar
INFORMS site uses cookies to store information on your computer. Some are essential to make our site work; Others help us improve the user experience. By using this site, you consent to the placement of these cookies. Please read our Privacy Statement to learn more.