The Impact of Healthcare Delivery Complexity on Practices for Clinical Quality Improvement: A Case of Healthcare Workers’ Hand Hygiene Compliance

References

• Ahire SL, Dreyfus P (2000) The impact of design management and process management on quality: An empirical investigation. J. Oper. Management 18(5):549–575.Crossref, Google Scholar
• Andritsos DA, Tang CS (2014) Linking process quality and resource usage: An empirical analysis. Production Oper. Management 23(12):2163–2177.Crossref, Google Scholar
• Austin AL, Spalding CN, Landa KN, Myer BR, Cure D, Smith JE, Platt G, King HC (2020) A randomized control trial of cardiopulmonary feedback devices and their impact on infant chest compression quality: A simulation study. Pediatric Emergency Care 36(2):e79–e84.Crossref, Google Scholar
• Bohn RE (2005) From art to science in manufacturing: The evolution of technological knowledge. Foundations Trends Tech. Inform. Oper. Management 1(2):1–82.Crossref, Google Scholar
• Botelho A (2012) The impact of education and training on compliance behavior and waste generation in European private healthcare facilities. J. Environ. Management 98:5–10.Crossref, Google Scholar
• Boyer KK, Pronovost P (2010) What medicine can teach operations: What operations can teach medicine. J. Oper. Management 28(5):367–371.Crossref, Google Scholar
• Brislin RW (1970) Back-translation for cross-cultural research. J. Cross-Cultural Psych. 1(3):185–216.Crossref, Google Scholar
• Brown SM, Lubimova AV, Khrustalyeva NM, Shulaeva SV, Tekhova I, Zueva LP, Goldmann D, O’Rourke EJ (2003) Use of an alcohol-based hand rub and quality improvement interventions to improve hand hygiene in a Russian neonatal intensive care unit. Infection Control Hospital Epidemiology 24(3):172–179.Crossref, Google Scholar
• Burnham KP, Anderson DR (2004) Multimodel inference: Understanding AIC and BIC in model selection. Sociol. Methods Res. 33(2):261–304.Crossref, Google Scholar
• Carson RT, Groves T (2007) Incentive and informational properties of preference questions. Environ. Resource Econom. 37(1):181–210.Crossref, Google Scholar
• Chandrasekaran A, Senot C, Boyer KK (2012) Process management impact on clinical and experiential quality: Managing tensions between safe and patient-centered healthcare. Manufacturing Service Oper. Management 14(4):548–566.Link, Google Scholar
• Chen W, Tseng C-L, Yang S-JS (2020) Improving hand hygiene process compliance through process monitoring in healthcare. Manufacturing Service Oper. Management 22(4):669–682.Link, Google Scholar
• Child J (1972) Organizational structure, environment and performance: The role of strategic choice. Sociology 6(1):1–22.Crossref, Google Scholar
• Chiou Y-C, Jou R-C, Kao C-Y, Fu C (2013) The adoption behaviours of freeway electronic toll collection: A latent class modelling approach. Transportation Res. Part E Logist. Transportation Rev. 49(1):266–280.Crossref, Google Scholar
• Coles E, Wells M, Maxwell M, Harris FM, Anderson J, Gray NM, Milner G, MacGillivray S (2017) The influence of contextual factors on healthcare quality improvement initiatives: What works, for whom and in what setting? Protocol for a realist review. Systematic Rev. 6(1):168.Crossref, Google Scholar
• Cummings RG, Taylor LO (1999) Unbiased value estimates for environmental goods: A cheap talk design for the contingent valuation method. Amer. Econom. Rev. 89(3):649–665.Crossref, Google Scholar
• Dai T, Tayur S (2020) OM forum-healthcare operations management: A snapshot of emerging research. Manufacturing Service Oper. Management 22(5):869–887.Link, Google Scholar
• Damschroder LJ, Aron DC, Keith RE, Kirsh SR, Alexander JA, Lowery JC (2009) Fostering implementation of health services research findings into practice: A consolidated framework for advancing implementation science. Implementation Sci. 4(1):50.Crossref, Google Scholar
• Ding X (2015) The impact of service design and process management on clinical quality: An exploration of synergetic effects. J. Oper. Management 36(1):103–114.Crossref, Google Scholar
• Ding X(D), Peng X(D) (2020) The impact of electronic medical records on the process of care: Alignment with complexity and clinical focus. Decision Sci. 53(2):348–389.Crossref, Google Scholar
• Elliot AJ (1999) Approach and avoidance motivation and achievement goals. Ed. Psych. 34(3):169–189.Crossref, Google Scholar
• Erasmus V, Daha TJ, Brug H, Richardus JH, Behrendt MD, Vos MC, van Beeck EF (2010) Systematic review of studies on compliance with hand hygiene guidelines in hospital care. Infection Control Hospital Epidemiology 31(3):283–294.Crossref, Google Scholar
• Erev I, Bornstein G, Galili R (1993) Constructive intergroup competition as a solution to the free rider problem: A field experiment. J. Experiment. Soc. Psych. 29(6):463–478.Crossref, Google Scholar
• Gershon RR, Karkashian CD, Grosch JW, Murphy LR, Escamilla-Cejudo A, Flanagan PA, Bernacki E, Kasting C, Martin L (2000) Hospital safety climate and its relationship with safe work practices and workplace exposure incidents. Amer. J. Infection Control 28(3):211–221.Crossref, Google Scholar
• Gino F, Pisano G (2008) Toward a theory of behavioral operations. Manufacturing Service Oper. Management 10(4):676–691.Link, Google Scholar
• Glaser JP (2016) Glaser on Healthcare IT: Perspectives from the Decade That Defined Healthcare Information Technology, 1st ed. (CRC Press, Boca Raton, FL).Crossref, Google Scholar
• Hallikainen H, Alamaki A, Laukkanen T (2019) Individual preferences of digital touchpoints: A latent class analysis. J. Retailing Consumer Services 50:386–393.Crossref, Google Scholar
• Hensher DA, Rose JM, Greene WH (2005) Applied Choice Analysis: A Primer (Cambridge University Press, Cambridge, UK).Crossref, Google Scholar
• Hensher DA, Rose JM, Greene WH (2015) Applied Choice Analysis, 2nd ed. (Cambridge University Press, Cambridge, UK).Crossref, Google Scholar
• Holweg M, Davies J, De Meyer A, Lawson B, Schmenner RW (2018) Process Theory: The Principles of Operations Management (Oxford University Press, Oxford, UK).Google Scholar
• Hopp WJ, Spearman ML (2011) Factory Physics (Waveland Press, Chicago).Google Scholar
• King MT, Hall J, Lancsar E, Fiebig D, Hossain I, Louviere J, Reddel HK, Jenkins CR (2007) Patient preferences for managing asthma: Results from a discrete choice experiment. Health Econom. 16(7):703–717.Crossref, Google Scholar
• Ko DG, Mai F, Shan Z, Zhang D (2019) Operational efficiency and patient-centered healthcare: A view from online physician reviews. J. Oper. Management 65(4):353–379.Crossref, Google Scholar
• Kohn LT, Corrigan JM, Donaldson MS; Institute of Medicine (IOM), eds. (1999) To Err Is Human: Building a Safer Health System (National Academies Press, Washington, DC).Google Scholar
• Lancsar E, Louviere J (2008) Conducting discrete choice experiments to inform healthcare decision making. Pharmacoeconomics 26(8):661–677.Crossref, Google Scholar
• Laskar AM, R D, Bhat P, Pottakkat B, Narayan S, Sastry AS, Sneha R (2018) A multimodal intervention to improve hand hygiene compliance in a tertiary care center. Amer. J. Infection Control 46(7):775–780.Crossref, Google Scholar
• Lazarsfeld PF, Henry NW (1968) Latent Structure Analysis (Houghton Mill, Boston).Google Scholar
• Leape LL (1994) Error in medicine. JAMA 272(23):1851–1857.Crossref, Google Scholar
• Leis J, Powis JE, McGeer A, Ricciuto DR, Agnihotri T, Coyle N, Williams V, et al. (2020) Group electronic monitoring of hand hygiene on inpatient units: A multicenter cluster randomized quality improvement study. Infection Control Hospital Epidemiology 41(S1):s38–s39.Crossref, Google Scholar
• Levine DI, Toffel MW (2010) Quality management and job quality: How the ISO 9001 standard for quality management systems affects employees and employers. Management Sci. 56(6):978–996.Link, Google Scholar
• Liu N, Finkelstein SR, Kruk ME, Rosenthal D (2018) When waiting to see a doctor is less irritating: Understanding patient preferences and choice behavior in appointment scheduling. Management Sci. 64(5):1975–1996.Link, Google Scholar
• Lo CK, Wiengarten F, Humphreys P, Yeung AC, Cheng T (2013) The impact of contextual factors on the efficacy of ISO 9000 adoption. J. Oper. Management 31(5):229–235.Crossref, Google Scholar
• Lombardi BM, Richman EL, Zerden LS (2021) Using latent class analysis to understand social worker roles in integrated healthcare. J. Evidence-Based Soc. Work 18(4):454–468.Crossref, Google Scholar
• Lount RB, Wilk SL (2014) Working harder or hardly working? Posting performance eliminates social loafing and promotes social laboring in workgroups. Management Sci. 60(5):1098–1106.Link, Google Scholar
• Macinati MS (2008) The relationship between quality management systems and organizational performance in the Italian National Health Service. Health Policy 85(2):228–241.Crossref, Google Scholar
• Magill SS, O’Leary E, Janelle SJ, Thompson DL, Dumyati G, Nadle J, Wilson LE, et al. (2018) Changes in prevalence of healthcare-associated infections in US hospitals. New England J. Medicine 379(18):1732–1744.Crossref, Google Scholar
• Mandeville KL, Ulaya G, Lagarde M, Muula AS, Dzowela T, Hanson K (2016) The use of specialty training to retain doctors in Malawi: A discrete choice experiment. Soc. Sci. Medicine 169:109–118.Crossref, Google Scholar
• Marley KA, Collier DA, Goldstein SM (2004) The role of clinical and process quality in achieving patient satisfaction in hospitals. Decision Sci. 35(3):349–369.Crossref, Google Scholar
• McDermott CM, Stock GN (2007) Hospital operations and length of stay performance. Internat. J. Oper. Production Management 27(9):1020–1042.Crossref, Google Scholar
• McDermott CM, Stock GN (2011) Focus as emphasis: Conceptual and performance implications for hospitals. J. Oper. Management 29(6):616–626.Crossref, Google Scholar
• McDonald KM (2013) Considering context in quality improvement interventions and implementation: Concepts, frameworks, and application. Acad. Pediatrics 13(6):S45–S53.Crossref, Google Scholar
• McFadden D (1973) Conditional logit analysis of qualitative choice behavior. Zarembka P, ed. Frontiers of Econometrics (Academic Press, New York), 105–142.Google Scholar
• Mitani Y, Flores NE (2014) Hypothetical bias reconsidered: Payment and provision uncertainties in a threshold provision mechanism. Environ. Resource Econom. 59(3):433–454.Crossref, Google Scholar
• Murphy JJ, Allen PG, Stevens TH, Weatherhead D (2005) A meta-analysis of hypothetical bias in stated preference valuation. Environ. Resource Econom. 30(3):313–325.Crossref, Google Scholar
• Nair A, Nicolae M, Narasimhan R (2013) Examining the impact of clinical quality and clinical flexibility on cardiology unit performance: Does experiential quality act as a specialized complementary asset? J. Oper. Management 31(7–8):505–522.Crossref, Google Scholar
• Nyamadzawo A, Nishio J, Okada S, Nyamakura R (2020) Effect of using portable alcohol-based handrub on nurses’ hand hygiene compliance and nasal carriage of staphylococcus aureus in a low-income health setting. Amer. J. Infection Control 48(5):473–479.Crossref, Google Scholar
• Ogrinc G, Davies L, Goodman D, Batalden P, Davidoff F, Stevens D (2015) SQUIRE 2.0 (Standards for Quality Improvement Reporting Excellence): Revised publication guidelines from a detailed consensus process. Amer. J. Critical Care 24(6):466–473.Crossref, Google Scholar
• Patel J, Ahmed K, Guru KA, Khan F, Marsh H, Khan MS, Dasgupta P (2014) An overview of the use and implementation of checklists in surgical specialities—a systematic review. Internat. J. Surgery 12(12):1317–1323.Crossref, Google Scholar
• Peng X, Ye Y, Feng B, Ding X, Heim GR (2020) Impacts of hospital complexity on experiential quality: Mitigating roles of information technology. Decision Sci. 51(3):500–541.Crossref, Google Scholar
• Pfadenhauer LM, Gerhardus A, Mozygemba K, Lysdahl KB, Booth A, Hofmann B, Wahlster P, et al. (2017) Making sense of complexity in context and implementation: The Context and Implementation of Complex Interventions (CICI) framework. Implementation Sci. 12(1):21.Crossref, Google Scholar
• Plost G, Nelson DP (2007) Empowering critical care nurses to improve compliance with protocols in the intensive care unit. Amer. J. Critical Care 16(2):153–156.Crossref, Google Scholar
• Pong S, Holliday P, Fernie G (2019) Effect of intermittent deployment of an electronic monitoring system on hand hygiene behaviors in healthcare workers. Amer. J. Infection Control 47(4):376–380.Crossref, Google Scholar
• Roels G, Staats BR (2021) People-centric operations: Achievements and future research directions. Manufacturing Service Oper. Management 23(4):745–757.Link, Google Scholar
• Rotter T, Kugler J, Koch R, Gothe H, Twork S, van Oostrum JM, Steyerberg EW (2008) A systematic review and meta-analysis of the effects of clinical pathways on length of stay, hospital costs and patient outcomes. BMC Health Service Res. 8(1):265.Crossref, Google Scholar
• Song H, Tucker AL, Murrell KL, Vinson DR (2018) Closing the productivity gap: Improving worker productivity through public relative performance feedback and validation of best practices. Management Sci. 64(6):2628–2649.Link, Google Scholar
• Sousa R, Voss CA (2008) Contingency research in operations management practices. J. Oper. Management 26(6):697–713.Crossref, Google Scholar
• Staats BR, Dai H, Hofmann D, Milkman KL (2017) Motivating process compliance through individual electronic monitoring: An empirical examination of hand hygiene in healthcare. Management Sci. 63(5):1563–1585.Link, Google Scholar
• Triandis HC (1976) Methodological problems of comparative research. Internat. J. Psych. 11(2):155–159.Crossref, Google Scholar
• Vergales J, Addison N, Vendittelli A, Nicholson E, Carver DJ, Stemland C, Hoke T, Gangemi J (2015) Face-to-face handoff: Improving transfer to the pediatric intensive care unit after cardiac surgery. Amer. J. Medical Quality 30(2):119–125.Crossref, Google Scholar
• Vernon MO, Trick WE, Welbel SF, Peterson BJ, Weinstein RA (2003) Adherence with hand hygiene: Does number of sinks matter? Infection Control Hospital Epidemiology 24(3):224–225.Crossref, Google Scholar
• Viney R, Lancsar E, Louviere J (2002) Discrete choice experiments to measure consumer preferences for health and healthcare. Expert Rev. Pharmacoeconomics Outcomes Res. 2(4):319–326.Crossref, Google Scholar
• Wendt C, Knautz D, von Baum H (2004) Differences in hand hygiene behavior related to the contamination risk of healthcare activities in different groups of healthcare workers. Infection Control Hospital Epidemiology 25(3):203–206.Crossref, Google Scholar
• World Health Organization (2009) WHO guidelines on hygiene in healthcare: First global patient safety challenge clean care is safer care. Report, World Health Organization, Geneva.Google Scholar
• World Health Organization (2011) Report on the burden of endemic healthcare-associated infection worldwide: Clean care is safer care. Report, World Health Organization, Geneva.Google Scholar
• World Health Organization (2014) Antimicrobial resistance: Global report on surveillance. Report, World Health Organization, Geneva.Google Scholar