Vehicle-Based Multi-Services for Future Smart Cities

Published Online:https://doi.org/10.1287/serv.2025.0153

References

  • Agarwal S, Mani D, Telang R (2023) The impact of ride-hailing services on congestion: Evidence from Indian cities. Manufacturing Service Oper. Management 25(3):862–883.LinkGoogle Scholar
  • Agatz N, Cho S-H, Sun H, Wang H (2024) Transportation-enabled services: Concept, framework, and research opportunities. Service Sci. 16(1):1–21.LinkGoogle Scholar
  • Archetti C, Savelsbergh M, Speranza MG (2016) The vehicle routing problem with occasional drivers. Eur. J. Oper. Res. 254(2):472–480.CrossrefGoogle Scholar
  • Armstrong M, Vickers J (2018) Multiproduct pricing made simple. J. Political Econom. 126(4):1444–1471.CrossrefGoogle Scholar
  • Atasu A, Ciocan DF, Désir A (2024) Price delegation with learning agents. Management Sci. 70(8):5540–5556.LinkGoogle Scholar
  • Bae J, Kapuscinski R, Silberholz J (2025) Cost-saving synergy: Energy stacking in battery energy storage systems. Management Sci., ePub ahead of print September 2, https://doi.org/10.1287/mnsc.2022.03477.LinkGoogle Scholar
  • Bai J, So KC, Tang CS, Chen X, Wang H (2019) Coordinating supply and demand on an on-demand service platform with impatient customers. Manufacturing Service Oper. Management 21(3):556–570.LinkGoogle Scholar
  • Basillio H (2024) Google street view helps scientists track stray dogs in Peru. Accessed February 13, 2026, https://www.science.org/content/article/google-street-view-helps-scientists-track-stray-dogs-peru.Google Scholar
  • Berman O, Krass D, Menezes MBC (2007) Facility reliability issues in network p-median problems: Strategic centralization and co-location effects. Oper. Res. 55(2):332–350.LinkGoogle Scholar
  • Bettencourt LMA (2013) The origins of scaling in cities. Science 340(6139):1438–1441.CrossrefGoogle Scholar
  • Bimpikis K, Candogan O, Saban D (2019) Spatial pricing in ride-sharing networks. Oper. Res. 67(3):744–769.LinkGoogle Scholar
  • Breugem T, Dollevoet T, Huisman D (2022) Is equality always desirable? Analyzing the trade-off between fairness and attractiveness in crew rostering. Management Sci. 68(4):2619–2641.LinkGoogle Scholar
  • Browne M, Sweet M, Woodburn A, Allen J (2005) Urban freight consolidation centres final report. Report, Transport Studies Group, University of Westminster, London.Google Scholar
  • Cachon GP, Feldman P (2011) Pricing services subject to congestion: Charge per-use fees or sell subscriptions? Manufacturing Service Oper. Management 13(2):244–260.LinkGoogle Scholar
  • Cao J, Liu S (2025) Coordinate package delivery and on-demand rides: A zoning policy and analysis. Preprint, submitted March 4, https://dx.doi.org/10.2139/ssrn.4565248.Google Scholar
  • Cao J, Qi W (2023) Stall economy: The value of mobility in retail on wheels. Oper. Res. 71(2):708–726.LinkGoogle Scholar
  • Carvertise.com (2024) Carvertise. Accessed February 13, 2026, https://carvertise.com/.Google Scholar
  • Cattaneo A, Girgin S, de By R, McMenomy T, Nelson A, Vaz S (2024) Worldwide delineation of multi-tier city–regions. Nature Cities 1(7):469–479.CrossrefGoogle Scholar
  • Che Y-K, Zhong W (2025) Robustly optimal mechanisms for selling multiple goods. Rev. Econom. Stud. 92(5):2923–2951.CrossrefGoogle Scholar
  • Chen J, Dong J, Shi P (2020) A survey on skill-based routing with applications to service operations management. Queueing Syst. 96(1):53–82.CrossrefGoogle Scholar
  • Chen Z, Li X, Qu X (2022) A continuous model for designing corridor systems with modular autonomous vehicles enabling station-wise docking. Transportation Sci. 56(1):1–30.LinkGoogle Scholar
  • Chen MK, Rossi PE, Chevalier JA, Oehlsen E (2019) The value of flexible work: Evidence from uber drivers. J. Political Econom. 127(6):2735–2794.CrossrefGoogle Scholar
  • Chen X, Deng Y, Ding H, Qu G, Zhang H, Li P, Fang Y (2024) Vehicle as a service (VaaS): Leverage vehicles to build service networks and capabilities for smart cities. IEEE Commun. Surveys Tutorials 26(3):2048–2081.CrossrefGoogle Scholar
  • Circella G, Mokhtarian PL, Poff LK (2012) A conceptual typology of multitasking behavior and polychronicity preferences. Electronic Internat. J. Time Use Res. 9(1):59–107.CrossrefGoogle Scholar
  • Cobham A (1954) Priority assignment in waiting line problems. J. Oper. Res. Soc. Amer. 2(1):70–76.LinkGoogle Scholar
  • Commission of the European Communities (2007) Green paper: Towards a new culture for urban mobility. Accessed February 13, 2026, https://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=COM:2007:0551:FIN:EN:PDF.Google Scholar
  • Crönert T, Martin L, Minner S, Tang CS (2024) Inverse optimization of integer programming games for parameter estimation arising from competitive retail location selection. Eur. J. Oper. Res. 312(3):938–953.CrossrefGoogle Scholar
  • Deng Q, Fang X, Lim YF (2021) Urban consolidation center or peer-to-peer platform? The solution to urban last-mile delivery. Production Oper. Management 30(4):997–1013.CrossrefGoogle Scholar
  • Diao M, Kong H, Zhao J (2021) Impacts of transportation network companies on urban mobility. Nature Sustainability 4(6):494–500.CrossrefGoogle Scholar
  • Environmental Defense Fund (2021) The Cangzhou clean air project blueprint: How cities can use hyperlocal air pollution monitoring data to locate hotspots accurately and improve enforcement efficiency. Accessed March 5, 2026, https://aqmx.org/sites/default/files/resources/EDF-China-Cangzhou-Clean-Air-Project-Blueprint.pdf.Google Scholar
  • Fattahi A, Ghodsi S, Dasu S, Ahmadi R (2024) Flattening energy-consumption curves by monthly constrained direct load control contracts. Oper. Res. 72(2):570–590.LinkGoogle Scholar
  • Fehn F, Engelhardt R, Dandl F, Bogenberger K, Busch F (2023) Integrating parcel deliveries into a ride-pooling service—An agent-based simulation study. Transportation Res. Part A Policy Practice 169:103580.CrossrefGoogle Scholar
  • Foglieni F, Holmlid S (2017) Determining service value: Exploring the link between value creation and service evaluation. Service Sci. 9(1):74–90.LinkGoogle Scholar
  • Fos V, Hamdi N, Kalda A, Nickerson J (2025) Gig labor: Trading safety nets for steering wheels. J. Financial Econom. 163:103956.CrossrefGoogle Scholar
  • Gardner K, Righter R (2020) Product forms for FCFS queueing models with arbitrary server-job compatibilities: An overview. Queueing Systems 96(1):3–51.CrossrefGoogle Scholar
  • Guo X, Haupt A, Wang H, Qadri R, Zhao J (2023) Understanding multi-homing and switching by platform drivers. Transportation Res. Part C Emerging Tech. 154:104233.CrossrefGoogle Scholar
  • Hall ET (1984) The Dance of Life: The Other Dimension of Time (Anchor Press/Doubleday, Garden City, NY).Google Scholar
  • Hasija S, Shen Z-JM, Teo C-P (2020) Smart city operations: Modeling challenges and opportunities. Manufacturing Service Oper. Management 22(1):203–213.LinkGoogle Scholar
  • Hecht TD, Allen NJ (2005) Exploring links between polychronicity and well-being from the perspective of person–job fit: Does it matter if you prefer to do only one thing at a time? Organ. Behav. Human Decision Processes 98(2):155–178.CrossrefGoogle Scholar
  • JMM Technologies (2024) Revolutionizing shared mobility: JMM’s real-time ride sharing & package delivery application. Accessed February 13, 2026, https://medium.com/@jmmtechlimited.Google Scholar
  • Kamada Y, Kojima F (2024) Fair matching under constraints: Theory and applications. Rev. Econom. Stud. 91(2):1162–1199.CrossrefGoogle Scholar
  • Kastalli IV, Van Looy B (2013) Servitization: Disentangling the impact of service business model innovation on manufacturing firm performance. J. Oper. Management 31(4):169–180.CrossrefGoogle Scholar
  • Ketter W, Schroer K, Valogianni K (2023) Information systems research for smart sustainable mobility: A framework and call for action. Inform. Systems Res. 34(3):1045–1065.LinkGoogle Scholar
  • Kumar V (2014) Making “freemium” work. Harvard Bus. Rev. 92(5):27–29.Google Scholar
  • Lee JM, Kapoor R (2017) Complementarities and coordination: Implications for governance mode and performance of multiproduct firms. Organ. Sci. 28(5):931–946.LinkGoogle Scholar
  • Li B, Krushinsky D, Reijers HA, Van Woensel T (2014) The share-a-ride problem: People and parcels sharing taxis. Eur. J. Oper. Res. 238(1):31–40.CrossrefGoogle Scholar
  • Li X, Li X, Wang H, Shi J, Aneja YP (2022) Supply regulation under the exclusion policy in a ride-sourcing market. Transportation Res. Part B Methodological 166:69–94.CrossrefGoogle Scholar
  • Lin J, Chen Q, Kawamura K (2016) Sustainability SI: Logistics cost and environmental impact analyses of urban delivery consolidation strategies. Networks Spatial Econom. 16(1):227–253.CrossrefGoogle Scholar
  • Lin J, Nie YM, Kawamura K (2023) An autonomous modular mobility paradigm. IEEE Intelligent Transportation Systems Magazine 15(1):378–386.CrossrefGoogle Scholar
  • Lyft (2022) Introducing Lyft media. Accessed March 5, 2026, https://www.lyft.com/blog/posts/introducing-lyft-media.Google Scholar
  • Lyft (2023) Lyft media services agreement. Accessed March 5, 2026, https://ads.lyft.com/lyft-media-services-agreement.Google Scholar
  • Lyu G, Cheung WC, Teo C-P, Wang H (2024) Multiobjective stochastic optimization: A case of real-time matching in ride-sourcing markets. Manufacturing Service Oper. Management 26(2):500–518.LinkGoogle Scholar
  • Mak H-Y (2022) Enabling smarter cities with operations management. Manufacturing Service Oper. Management 24(1):24–39.LinkGoogle Scholar
  • Malone NC, Williams MM, Smith Fawzi MC, Bennet J, Hill C, Katz JN, Oriol NE (2020) Mobile health clinics in the United States. Internat. J. Equity Health 19(1):40.CrossrefGoogle Scholar
  • McKinsey & Company (2026) Where to next? Insights from autonomous-vehicle experts. Accessed February 12, 2026, https://www.mckinsey.com/features/mckinsey-center-for-future-mobility/our-insights/future-of-autonomous-vehicles-industry#/.Google Scholar
  • Meemken E-M, Bellemare MF, Reardon T, Vargas CM (2022) Research and policy for the food-delivery revolution. Science 377(6608):810–813.CrossrefGoogle Scholar
  • Meriggi NF, Voors M, Levine M, Ramakrishna V, Kangbai DM, Rozelle M, Tyler E, et al. (2024) Last-mile delivery increases vaccine uptake in Sierra Leone. Nature 627(8004):612–619.CrossrefGoogle Scholar
  • Mitchell WJ, Borroni-Bird CE, Burns LD (2010) Reinventing the Automobile: Personal Urban Mobility for the 21st Century (MIT Press, Cambridge, MA).CrossrefGoogle Scholar
  • Muratori M, Kunz T, Hula A, Freedberg M (2023) The U.S. National Blueprint for Transportation Decarbonization: A joint strategy to transform transportation. Accessed February 12, 2026, https://www.energy.gov/sites/default/files/2023-01/the-us-national-blueprint-for-transportation-decarbonization.pdf.Google Scholar
  • Narayanan S, Antoniou C (2023) Shared mobility services towards mobility as a service (MaaS): What, who and when? Transportation Res. Part A Policy Practice 168:103581.CrossrefGoogle Scholar
  • Netterman A (1979) A dynamic priority queue with general concave priority functions. Oper. Res. 27(6):1088–1100.LinkGoogle Scholar
  • Panzar JC, Willig RD (1981) Economies of scope. Amer. Econom. Rev. 71(2):268–272.Google Scholar
  • Parry IWH, Walls M, Harrington W (2007) Automobile externalities and policies. J. Econom. Literature 45(2):373–399.CrossrefGoogle Scholar
  • Perez S (2019) Google maps adds more Waze-like features, including driving-incident reports. Accessed February 13, 2026, https://techcrunch.com/2019/10/17/google-maps-adds-more-waze-like-features-including-driving-incident-reports/.Google Scholar
  • Phillips RL (2021) Pricing and Revenue Optimization (Stanford University Press, Stanford, CA).Google Scholar
  • Qi W, Li L, Liu S, Shen Z-JM (2018) Shared mobility for last-mile delivery: Design, operational prescriptions, and environmental impact. Manufacturing Service Oper. Management 20(4):737–751.LinkGoogle Scholar
  • Rawley E, Simcoe TS (2010) Diversification, diseconomies of scope, and vertical contracting: Evidence from the taxicab industry. Management Sci. 56(9):1534–1550.LinkGoogle Scholar
  • Rodrigue J-P (2020) The Geography of Transport Systems (Routledge, New York).CrossrefGoogle Scholar
  • Roth AV, Menor LJ (2003) Insights into service operations management: A research agenda. Production Oper. Management 12(2):145–164.CrossrefGoogle Scholar
  • Saeedi M, Xu J, Ahmed U, Roorda M, Hatzopoulou M (2025) Urban air pollution data collection, mapping, and prediction using mobile sensors installed on courier trucks. Transportation Res. Record 2679(7):236–250.CrossrefGoogle Scholar
  • Salvucci DD, Taatgen NA (2011) The Multitasking Mind (Oxford University Press, New York).Google Scholar
  • Salvucci DD, Taatgen NA, Borst JP (2009) Toward a unified theory of the multitasking continuum: From concurrent performance to task switching, interruption, and resumption. CHI’09 Proc. SIGCHI Conf. Human Factors Comput. Systems (Association for Computing Machinery, New York), 1819–1828.Google Scholar
  • Schrank D, Albert L, Jha K, Eisele B (2024) 2023 urban mobility report. Accessed February 13, 2026, https://static.tti.tamu.edu/tti.tamu.edu/documents/umr/archive/mobility-report-2023.pdf.Google Scholar
  • State of California (2023) California autonomous vehicle regulations. Accessed August 11, 2023, https://www.dmv.ca.gov/portal/vehicle-industry-services/autonomous-vehicles/california-autonomous-vehicle-regulations/.Google Scholar
  • Sun H, Wang H, Wan Z (2019) Model and analysis of labor supply for ride-sharing platforms in the presence of sample self-selection and endogeneity. Transportation Res. Part B Methodological 125:76–93.CrossrefGoogle Scholar
  • Tafreshian A, Masoud N, Yin Y (2020) Frontiers in service science: Ride matching for peer-to-peer ride sharing: A review and future directions. Service Sci. 12(2–3):44–60.LinkGoogle Scholar
  • Tezcan T, Dai JG (2010) Dynamic control of N-systems with many servers: Asymptotic optimality of a static priority policy in heavy traffic. Oper. Res. 58(1):94–110.LinkGoogle Scholar
  • Toyota (2018) Toyota launches new mobility ecosystem and concept vehicle at 2018 CES. Accessed February 13, 2026, https://global.toyota/en/newsroom/corporate/20546438.html.Google Scholar
  • Uber (2023) Protect your safety while riding with Uber. Accessed August 8, 2023, https://www.uber.com/us/en/ride/safety/tips/.Google Scholar
  • U.S. Federal Motor Carrier Safety Administration (2020) Passenger carrier safety publications. Accessed August 8, 2023, https://www.fmcsa.dot.gov/safety/passenger-safety/passenger-carrier-regulatory-information.Google Scholar
  • U.S. Food and Drug Administration (2018) FSMA final rule on sanitary transportation of human and animal food. Accessed February 13, 2026, https://www.fda.gov/food/food-safety-modernization-act-fsma/fsma-final-rule-sanitary-transportation-human-and-animal-food.Google Scholar
  • van Duin JHR, van Dam T, Wiegmans B, Tavasszy LA (2016) Understanding financial viability of urban consolidation centres: Regent Street (London), Bristol/Bath & Nijmegen. Transportation Res. Procedia 16:61–80.CrossrefGoogle Scholar
  • Wang H (2019) Routing and scheduling for a last-mile transportation system. Transportation Sci. 53(1):131–147.LinkGoogle Scholar
  • Wang H (2022) Transportation-enabled urban services: A brief discussion. Multimodal Transportation 1(2):100007.CrossrefGoogle Scholar
  • Wang Y, Xu M (2025) Dynamic confirmation, compensation and routing for combined urban transportation of passengers and parcels. Transportation Sci. 59(5):932–950.LinkGoogle Scholar
  • Wang H, Yang H (2019) Ridesourcing systems: A framework and review. Transportation Res. Part B Methodological 129:122–155.CrossrefGoogle Scholar
  • Wu Y, Wang Y, Wang L, Song G, Gao J, Yu L (2020) Application of a taxi-based mobile atmospheric monitoring system in Cangzhou, China. Transportation Res. Part D Transport Environment 86:102449.CrossrefGoogle Scholar
  • Xie Y, Ma W, Xin L (2025) The benefits of delay to online decision making. Management Sci., ePub ahead of print, August 6, https://doi.org/10.1287/mnsc.2023.00549.LinkGoogle Scholar
  • Ye G, Priem RL, Alshwer AA (2012) Achieving demand-side synergy from strategic diversification: How combining mundane assets can leverage consumer utilities. Organ. Sci. 23(1):207–224.LinkGoogle Scholar
  • Yu SWY, Hill C, Ricks ML, Bennet J, Oriol NE (2017) The scope and impact of mobile health clinics in the United States: A literature review. Internat. J. Equity Health 16(1):178.CrossrefGoogle Scholar
  • Yuan J, Zheng Y, Xie X, Sun G (2013) T-drive: Enhancing driving directions with taxi drivers’ intelligence. IEEE Trans. Knowledge Data Engrg. 25(1):220–232.CrossrefGoogle Scholar
  • Zhang Y, Li B, Krishnan R (2020) Learning individual behavior using sensor data: The case of global positioning system traces and taxi drivers. Inform. Systems Res. 31(4):1301–1321.LinkGoogle Scholar
  • Zhang Y, Lu M, Shen S (2021) On the values of vehicle-to-grid electricity selling in electric vehicle sharing. Manufacturing Service Oper. Management 23(2):488–507.AbstractGoogle Scholar
  • Zhong Y, Gopalakrishnan R, Ward AR (2025) Behavior-aware queueing: The finite-buffer setting with many strategic servers. Oper. Res. 73(1):290–310.LinkGoogle Scholar
  • Zhu S, Bell MGH, Schulz V, Stokoe M (2023) Co-modality in city logistics: Sounds good, but how? Transportation Res. Part A Policy Practice 168:103578.CrossrefGoogle Scholar
INFORMS site uses cookies to store information on your computer. Some are essential to make our site work; Others help us improve the user experience. By using this site, you consent to the placement of these cookies. Please read our Privacy Statement to learn more.