Human vs. Automated Sales Agents: How and Why Customer Responses Shift Across Sales Stages

The authors thank the senior editor, the associate editor, and three anonymous reviewers for a most constructive and developmental review process. Moreover, the authors gratefully acknowledge the funding support by the German Research Foundation (DFG) as part of the project ?Accountable Artificial Intelligence-based Systems: A Multi-Perspective Analysis? (project number 471168026) and the Center for Responsible Digitality (ZEVEDI). Open Access funding enabled by the Athene Young Investigator program at Technical University of Darmstadt.