We express our gratitude to the associate editor for the excellent summary of the reviewers’ comments and the prompt handling of our manuscript. We extend our appreciation to each member of the review team, the AE and two anonymous referees, for their thoughtful and detailed feedback, which has significantly enhanced the quality of our paper. We also extend our sincere appreciation to Professors Adam Saunders and Hansheng Jiang from the Rotman School of Management for incorporating this case into their operations management course curriculum and for conducting a survey to gauge students’ perceptions of this case and its pedagogical merits. We also extend our gratitude to Mr. Hamed Roshanaei for his contribution to drawing the restroom layouts in AutoCAD, which are included in the teaching note. Lastly, we thank the committee chaired by Professor Matthew J. Drake for selecting this case to be the winner of the 2024 INFORMS Case Competition.
