Call Center Outsourcing Contracts Under Information Asymmetry

Sameer Hasija
Sameer Hasija
[email protected]
School of Management, Binghamton University, State University of New York, Binghamton, New York 13902
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,
Edieal J. Pinker
Edieal J. Pinker
[email protected]
Simon Graduate School of Business, University of Rochester, Rochester, New York 14627
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,
Robert A. Shumsky
Robert A. Shumsky
[email protected]
Tuck School of Business, Dartmouth College, Hanover, New Hampshire 03755
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Sameer Hasija

[email protected]

School of Management, Binghamton University, State University of New York, Binghamton, New York 13902

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Edieal J. Pinker

[email protected]

Simon Graduate School of Business, University of Rochester, Rochester, New York 14627

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Robert A. Shumsky

[email protected]

Tuck School of Business, Dartmouth College, Hanover, New Hampshire 03755

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Published Online:1 Apr 2008https://doi.org/10.1287/mnsc.1070.0804

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mnsc.1070.0804-sm-ec.pdf (199 KB)

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Volume 54, Issue 4

April 2008

Pages iv-862

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Received:April 03, 2007
Published Online:April 01, 2008

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Sameer Hasija, Edieal J. Pinker, Robert A. Shumsky, (2008) Call Center Outsourcing Contracts Under Information Asymmetry. Management Science 54(4):793-807.

https://doi.org/10.1287/mnsc.1070.0804

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