Call Center Outsourcing Contract Analysis and Choice

O. Zeynep Akşin
O. Zeynep Akşin
[email protected]
College of Administrative Sciences and Economics, Koç University, 34450 Sariyer, Istanbul, Turkey
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,
Francis de Véricourt
Francis de Véricourt
[email protected]
Fuqua School of Business, Duke University, Durham, North Carolina 34450
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,
Fikri Karaesmen
Fikri Karaesmen
[email protected]
Department of Industrial Engineering, Koç University, 34450 Sariyer, Istanbul, Turkey
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O. Zeynep Akşin

[email protected]

College of Administrative Sciences and Economics, Koç University, 34450 Sariyer, Istanbul, Turkey

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Francis de Véricourt

[email protected]

Fuqua School of Business, Duke University, Durham, North Carolina 34450

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Fikri Karaesmen

[email protected]

Department of Industrial Engineering, Koç University, 34450 Sariyer, Istanbul, Turkey

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Published Online:1 Feb 2008https://doi.org/10.1287/mnsc.1070.0823

Supplemental Material

mnsc.1070.0823-sm-ec.pdf (529 KB)

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Volume 54, Issue 2

February 2008

Pages iv-414

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Received:October 31, 2004
Published Online:February 01, 2008

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O. Zeynep Akşin, Francis de Véricourt, Fikri Karaesmen, (2008) Call Center Outsourcing Contract Analysis and Choice. Management Science 54(2):354-368.

https://doi.org/10.1287/mnsc.1070.0823

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