Contracting for Collaborative Services

Guillaume Roels
Guillaume Roels
[email protected]
UCLA Anderson School of Management, University of California, Los Angeles, Los Angeles, California 90095
Search for more papers by this author
,
Uday S. Karmarkar
Uday S. Karmarkar
[email protected]
UCLA Anderson School of Management, University of California, Los Angeles, Los Angeles, California 90095
Search for more papers by this author
,
Scott Carr
Scott Carr
[email protected]
LECG, Washington, DC 20006
Search for more papers by this author

Guillaume Roels

[email protected]

UCLA Anderson School of Management, University of California, Los Angeles, Los Angeles, California 90095

Search for more papers by this author

Uday S. Karmarkar

[email protected]

UCLA Anderson School of Management, University of California, Los Angeles, Los Angeles, California 90095

Search for more papers by this author

Scott Carr

[email protected]

LECG, Washington, DC 20006

Search for more papers by this author

Published Online:15 Mar 2010https://doi.org/10.1287/mnsc.1100.1146

Supplemental Material

mnsc.1100.1146-sm-ec.pdf (316 KB)

Cited by
- A bibliometric analysis on financial planning awareness: trends, gaps and future research
  26 May 2026 | Journal of Economic and Administrative Sciences, Vol. 23
- Knowledge Outsourcing From a Consultant: Implications of Absorptive Capacity and Knowledge Reuse
  21 October 2025 | Production and Operations Management, Vol. 35, No. 4
- Governance adaptation in technology sourcing: a dynamic problem-solving perspective
  16 October 2025 | International Journal of Operations & Production Management, Vol. 46, No. 4
- You, Me, or We? Coproductive Principal-Agent Dynamics
  Guillaume Roels,
  Vladimir Smirnov,
  Ilia Tsetlin,
  Andrew Wait
  12 March 2026 | Manufacturing & Service Operations Management, Vol. 0, No. 0
- Platform-based open source software development under double moral hazard
  16 December 2025 | Economics of Innovation and New Technology, Vol. 75
- Equilibrium in platform service supply chain network with quality and innovation considering digital economy
  26 April 2023 | Annals of Operations Research, Vol. 355, No. 2
- Dynamic Incentive Strategies for Principal‐Agent Coopetition: A Stochastic Approach to Managing Risks and Performance
  6 June 2025 | Managerial and Decision Economics, Vol. 46, No. 7
- Service outsourcing: The dilemma of third-party service providers
  Transportation Research Part E: Logistics and Transportation Review, Vol. 202
- Revenue Distribution in Manufacturer–University Collaborative R&D for Industrial Generic Technologies
  15 October 2025 | Sustainability, Vol. 17, No. 20
- Optimizing Service Encounters: A Co-productive, Experiential, and People-centric Approach
  12 August 2025 | Foundations and Trends® in Technology, Information and Operations Management, Vol. 19, No. 4
- Flexible Revenue-Sharing Contract in a Digital-Content Supply Chain Under Heterogeneous Beliefs of the Parties
  19 January 2025 | Production and Operations Management, Vol. 34, No. 8
- Generative AI-Driven Smart Contract Optimization for Secure and Scalable Smart City Services
  16 July 2025 | Smart Cities, Vol. 8, No. 4
- How incentive alignment along the supply chain fosters incremental innovation: evidence from defence performance-based contracts
  1 November 2024 | International Journal of Operations & Production Management, Vol. 45, No. 6
- How to Make My Bug Bounty Cost-Effective? A Game-Theoretical Model
  Leting Zhang,
  Emre M. Demirezen,
  Subodha Kumar
  3 September 2024 | Information Systems Research, Vol. 36, No. 2
- Impact of Self‐Service Technology in Designing a Service Delivery System
  2 June 2025 | Production and Operations Management, Vol. 34, No. 6
- Cause marketing decisions in supply chains: cause effect and marketing effect
  7 July 2024 | International Journal of Production Research, Vol. 63, No. 3
- Social Learning in Prosumption: Evidence from a Randomized Field Experiment
  Jaehwuen Jung,
  Tianshu Sun,
  Ravi Bapna,
  Joseph M. Golden
  9 April 2024 | Management Science, Vol. 71, No. 1
- The Bullwhip Effect in Servitized Manufacturers
  Yimeng Niu,
  Jing Wu,
  Shenyang Jiang,
  Zhibin Jiang
  25 April 2024 | Management Science, Vol. 71, No. 1
- Optimal Prototyping with Noisy Measurements
  Sreekumar Bhaskaran; ,
  Sanjiv Erat
  26 November 2024 | Manufacturing & Service Operations Management, Vol. 27, No. 1
- Contracting under information superiority in a supply chain of subscription-based apps: a comparative analysis
  29 August 2023 | Annals of Operations Research, Vol. 344, No. 2-3
- Multi-Stage Game-Theoretical Decision Analysis of Enterprise Information Security Outsourcing Based on Moral Hazard
  1 January 2025 | Journal of Cyber Security, Vol. 7, No. 1
- Advising Entrepreneurs: Optimal Recommendation of Alternatives
  Zeya Wang,
  Morvarid Rahmani,
  Karthik Ramachandran
  26 August 2024 | Manufacturing & Service Operations Management, Vol. 26, No. 6
- The effects of dynamic learning and the forgetting process on an optimising modelling for full-service repair pricing contracts for medical devices
  20 February 2024 | Journal of the Operational Research Society, Vol. 75, No. 10
- Quality Improvement Decisions in Service Supply Chains with Collaborative and Free-Riding Behaviors
  8 October 2024 | Systems, Vol. 12, No. 10
- Design of Coproductive Systems: is Service Modularity Preferable over Resource Flexibility?
  15 February 2024 | Global Journal of Flexible Systems Management, Vol. 25, No. 2
- Contracts for biopharmaceutical manufacturing based on production cost and capabilities
  9 June 2023 | International Journal of Production Research, Vol. 62, No. 7
- Challenge or opportunity? Impact of a two-invoice mechanism on pharmaceutical supply chains with channel promotion
  International Journal of Production Economics, Vol. 270
- Transportation-Enabled Services: Concept, Framework, and Research Opportunities
  Niels Agatz,
  Soo-Haeng Cho,
  Hao Sun,
  Hai Wang
  7 March 2024 | Service Science, Vol. 16, No. 1
- Financial Sustainability of IoT Platforms: The Role of Quality and Security
  14 May 2024 | Production and Operations Management, Vol. 33, No. 2
- Pricing and quality decisions for standardized and collaborative services in a home health care service platform
  Transportation Research Part E: Logistics and Transportation Review, Vol. 181
- “If only we'd known”: Theory of supply failure under two‐sided information asymmetry
  14 December 2023 | Journal of Supply Chain Management, Vol. 60, No. 1
- Cost Optimization and Incentive Strategies for Collaborative Innovation between R&D and Production in the E-Commerce Field
  E-Commerce Letters, Vol. 13, No. 04
- AI-Powered Philanthropy: Effects on Volunteer Productivity
  1 January 2024 | SSRN Electronic Journal, Vol. 33
- How to Make My Bug Bounty Cost-effective? A Game-theoretical Model
  1 January 2024 | SSRN Electronic Journal, Vol. 65
- Timing of Collaboration in Development of New Drugs with Learning of Efficacy
  1 January 2024 | SSRN Electronic Journal, Vol. 58
- Contracting for Product Support Under Information Asymmetry
  Dong Li,
  Nishant Mishra,
  Serguei Netessine
  22 November 2022 | Management Science, Vol. 69, No. 8
- Are important phenomena of joint production still being neglected by economic theory? A review of recent literature
  20 August 2022 | Journal of Business Economics, Vol. 93, No. 6-7
- Revenue Management of a Professional Services Firm with Quality Revelation
  Kalyan Talluri,
  Angelos Tsoukalas
  27 September 2022 | Operations Research, Vol. 71, No. 4
- Personal fabrication as an operational strategy: Value of delegating production to customer using 3D printing
  1 July 2023 | Production and Operations Management, Vol. 32, No. 7
- Exploring outsourcing service productivity from the buyer and supplier perspective: A case analysis in the fleet maintenance industry
  22 November 2022 | Operations Management Research, Vol. 16, No. 2
- Outcome-based contracts – Linking technology, ownership and reputations
  International Journal of Information Management, Vol. 70
- When Worse Is Better: Strategic Choice of Vendors with Differentiated Capabilities in a Complex Cocreation Environment
  Shubham Gupta,
  Abhishek Roy,
  Subodha Kumar,
  Ram Mudambi
  22 July 2022 | Management Science, Vol. 69, No. 5
- The influence of leadership and smart level on the strategy choice of the smart logistics platform: a perspective of collaborative innovation participation
  19 April 2021 | Annals of Operations Research, Vol. 324, No. 1-2
- Optimal incentive contract in continuous time with different behavior relationships between agents
  International Review of Financial Analysis, Vol. 86
- Agile contracting: Managing incentives under uncertain needs
  1 March 2023 | Production and Operations Management, Vol. 32, No. 3
- Coordination Decision-Making for Intelligent Transformation of Logistics Services under Capital Constraint
  18 March 2023 | Sustainability, Vol. 15, No. 6
- Digital technology usage as a driver of servitization paths in manufacturing industries
  10 October 2022 | European Journal of Marketing, Vol. 57, No. 3
- Incentive schemes for readmissions reduction in coordinating reverse referral healthcare services
  Computers & Industrial Engineering, Vol. 176
- Optimal Prototyping on Experimentation Platforms
  1 January 2023 | SSRN Electronic Journal, Vol. 101
- Promoting Drip Irrigation Systems among Small Farmers in Developing Countries
  1 January 2023 | SSRN Electronic Journal, Vol. 63
- Robust contracting under double moral hazard
  1 January 2023 | Theoretical Economics, Vol. 18, No. 4
- Making agency theory work for supply chain relationships: a systematic review across four disciplines
  16 August 2022 | International Journal of Operations & Production Management, Vol. 42, No. 13
- Successful innovation and the alignment of knowledge workers at the executive, management, and technical specialist levels
  1 December 2022 | Production and Operations Management, Vol. 31, No. 12
- Partial Completion as a Nonprofit Strategy
  Can Zhang,
  Atalay Atasu,
  Karthik Ramachandran
  3 December 2021 | Manufacturing & Service Operations Management, Vol. 24, No. 6
- Auctioning IT Contracts with Renegotiable Scope
  He Huang,
  Zhipeng Li,
  De Liu,
  Hongyan Xu
  5 November 2021 | Management Science, Vol. 68, No. 8
- Knowledge sharing in project-based supply networks
  26 April 2022 | International Journal of Operations & Production Management, Vol. 42, No. 6
- After-Sales Service Contracting: Condition Monitoring and Data Ownership
  Cuihong Li,
  Brian Tomlin
  24 March 2022 | Manufacturing & Service Operations Management, Vol. 24, No. 3
- Competition and coopetition for two‐sided platforms
  1 May 2022 | Production and Operations Management, Vol. 31, No. 5
- Platform Service Supply Chain Network Equilibrium Model with Data Empowerment
  30 April 2022 | Sustainability, Vol. 14, No. 9
- Service-oriented manufacturing: A literature review and future research directions
  7 September 2021 | Frontiers of Engineering Management, Vol. 9, No. 1
- Performance-Based Contracting: Past, Present, and Future
  22 October 2022
- Optimal Incentive Contract in Continuous Time with Different Behavior Relationships between Agents
  SSRN Electronic Journal, Vol. 33
- Data and Algorithm Pricing: Incentive Mechanisms Design for Federated Learning
  SSRN Electronic Journal, Vol. 92
- Performance-Based Contracting: Past, Present, and Future
  SSRN Electronic Journal, Vol. 63
- The Power of Renegotiation and Monitoring in Software Outsourcing: Substitutes or Complements?
  He Huang,
  Minhui Hu,
  Robert J. Kauffman,
  Hongyan Xu
  31 August 2021 | Information Systems Research, Vol. 32, No. 4
- Improving Outcomes in Child Care Subsidy Voucher Programs under Regional Asymmetries
  1 December 2021 | Production and Operations Management, Vol. 30, No. 12
- Collaboration in Development of New Drugs
  1 November 2021 | Production and Operations Management, Vol. 30, No. 11
- Delegating Innovation Projects with Deadline: Committed vs. Flexible Stopping
  Morvarid Rahmani,
  Karthik Ramachandran
  2 January 2021 | Management Science, Vol. 67, No. 10
- Optimal distribution of profit and leadership for a sustainable collaborative R&D projects
  Journal of Cleaner Production, Vol. 313
- The strategic choice of contract types in business process outsourcing
  24 May 2021 | Business Process Management Journal, Vol. 27, No. 5
- The decision‐making of optimal equity and capital structure based on dynamical risk profiles: A Langevin system framework for SME growth
  6 April 2021 | International Journal of Intelligent Systems, Vol. 36, No. 7
- Quality collaboration contracts under product pricing strategies
  1 April 2021 | Annals of Operations Research, Vol. 302, No. 1
- Worth the risk? The profit impact of outcome-based service offerings for manufacturing firms
  Journal of Business Research, Vol. 131
- Pareto optimization for control agreement in patient referral coordination
  Omega, Vol. 101
- A Bounded Commitment in Vertical Collaborations of New Product Development
  16 May 2021 | Journal of Systems Science and Information, Vol. 9, No. 2
- Service Design for a Holistic Customer Experience: A Process Framework
  Ioannis Bellos,
  Stylianos Kavadias
  21 August 2020 | Management Science, Vol. 67, No. 3
- The Knowledge Value Chain: An Operational Perspective
  1 March 2021 | Production and Operations Management, Vol. 30, No. 3
- Trade Credit Insurance: Operational Value and Contract Choice
  S. Alex Yang,
  Nitin Bakshi,
  Christopher J. Chen
  1 July 2020 | Management Science, Vol. 67, No. 2
- Outcome-based contracting from the customers' perspective: A means-end chain analytical exploration
  Industrial Marketing Management, Vol. 93
- The Implications of Recycling Technology Choice on Extended Producer Responsibility
  1 February 2021 | Production and Operations Management, Vol. 30, No. 2
- Social Learning in Prosumption: Evidence from a Randomized Field Experiment
  SSRN Electronic Journal, Vol. 13
- Improving Outcomes in Child Care Subsidy Voucher Programs under Regional Asymmetries
  SSRN Electronic Journal, Vol. 27
- You, Me, or We? Equilibrium Operating Modes in Co-Production
  1 January 2021 | SSRN Electronic Journal, Vol. 105
- Who Should Bear the Risk? A Theoretical and Behavioral Investigation of After-Sales Service Contracts
  SSRN Electronic Journal, Vol. 69
- Advising Entrepreneurs: Optimal Recommendation of Alternatives
  1 January 2021 | SSRN Electronic Journal, Vol. 101
- The Bullwhip Effect in Servicized Manufacturers
  SSRN Electronic Journal, Vol. 63
- On the Use of Operations Research and Management in Public Education Systems
  Karen Smilowitz,
  Samantha Keppler
  5 November 2020
- Collaboration under outcome-based contracts for information technology services
  European Journal of Operational Research, Vol. 286, No. 1
- Should competing firms cooperate to reduce congestion?
  Transportation Research Part E: Logistics and Transportation Review, Vol. 142
- Supplier Competition and Cost Reduction with Endogenous Information Asymmetry
  Cuihong Li
  15 November 2019 | Manufacturing & Service Operations Management, Vol. 22, No. 5
- Strategic Sourcing Under Supplier Development Investments
  IEEE Transactions on Engineering Management, Vol. 67, No. 3
- After-Sales Service Contracting for Excellence in Life-Cycle Cost Management: Numerical Experiments and Systematic Review of Analytical Models
- The Role of Decision Rights in Codevelopment Initiatives
  Vishal Agrawal,
  Nektarios Oraiopoulos
  4 November 2019 | Manufacturing & Service Operations Management, Vol. 22, No. 4
- Contract design for equipment after-sales service with business interruption insurance
  European Journal of Operational Research, Vol. 284, No. 1
- Optimal Asset Transfer in IT Outsourcing Contracts
  1 June 2020 | MIS Quarterly, Vol. 44, No. 2
- Buyer preferences for auction pricing rules in online outsourcing markets: fixed price vs. open price
  6 December 2019 | Electronic Markets, Vol. 30, No. 1
- Equilibrium strategy for human resource management with limited effort: in-house versus outsourcing
  8 April 2019 | Soft Computing, Vol. 24, No. 2
- Revenue Management of a Professional Services Firm Under a Quality-Revelation Model
  SSRN Electronic Journal, Vol. 55
- Impact of Self-Service Technology in Designing a Service Delivery System
  SSRN Electronic Journal, Vol. 90
- Partial Completion as a Nonprofit Strategy
  SSRN Electronic Journal, Vol. 10
- Oversight and Efficiency in Public Projects: A Regression Discontinuity Analysis
  Eduard Calvo,
  Ruomeng Cui,
  Juan Camilo Serpa
  10 September 2019 | Management Science, Vol. 65, No. 12
- Sustainable waste and cost reduction strategies in a strategic buyer-supplier relationship
  Journal of Cleaner Production, Vol. 237
- Salesforce Contracting Under Uncertain Demand and Supply: Double Moral Hazard and Optimality of Smooth Contracts
  Tinglong Dai,
  Kinshuk Jerath
  28 August 2019 | Marketing Science, Vol. 38, No. 5
- Risk perception in performance based contracts and the influence of experience
  International Journal of Productivity and Performance Management, Vol. 68, No. 6
- Contracting for online personalisation services: An economic analysis
  10 February 2019 | Journal of the Operational Research Society, Vol. 70, No. 7
- Performance-based contracting in military supply chains and the willingness to bear risks
  Journal of Defense Analytics and Logistics, Vol. 3, No. 1
- Bilateral Liability-Based Contracts in Information Security Outsourcing
  Kai-Lung Hui,
  Ping Fan Ke,
  Yuxi Yao,
  Wei T. Yue
  23 May 2019 | Information Systems Research, Vol. 30, No. 2
- Inclusive Innovation: Product Innovation in Technology Supply Chains
  Viswanathan Vish Krishnan,
  Junghee Lee,
  Oleksiy Mnyshenko,
  Hyoduk Shin
  8 May 2019 | Manufacturing & Service Operations Management, Vol. 21, No. 2
- When Should Customers Control Service Delivery? Implications for Service Design
  1 April 2019 | Production and Operations Management, Vol. 28, No. 4
- Contracting in Medical Equipment Maintenance Services: An Empirical Investigation
  Tian Heong Chan,
  Francis de Véricourt,
  Omar Besbes
  7 June 2018 | Management Science, Vol. 65, No. 3
- Impact of Telemedicine on Healthcare Service System Considering Patients’ Choice
  Discrete Dynamics in Nature and Society, Vol. 2019
- Contracting outsourced services with collaborative key performance indicators
  18 March 2019 | Journal of Operations Management, Vol. 65, No. 1
- Evolutionary Game Analysis of Chinese Food Quality considering Effort Levels
  16 November 2019 | Complexity, Vol. 2019, No. 1
- Enabling Collaborative Response to IT Service Disruptions Under Risk Aversion
  SSRN Electronic Journal, Vol. 51
- Collaboration in Development of New Drugs
  SSRN Electronic Journal, Vol. 65
- Analyzing manufacturer and the insurance-based risk mitigation policy with equipment service contracting
  2 October 2018 | Enterprise Information Systems, Vol. 12, No. 10
- Team Leadership and Performance: Combining the Roles of Direction and Contribution
  Morvarid Rahmani,
  Guillaume Roels,
  Uday S. Karmarkar
  28 February 2018 | Management Science, Vol. 64, No. 11
- Online Reviews and Collaborative Service Provision: A Signal‐Jamming Model
  1 November 2018 | Production and Operations Management, Vol. 27, No. 11
- Effectiveness of bonus and penalty incentive contracts in supply chain exchanges: Does national culture matter?
  24 October 2018 | Journal of Operations Management, Vol. 62, No. 1
- An ICT-based framework to improve global supply chain integration for final assembly SMES
  15 August 2018 | Journal of Enterprise Information Management, Vol. 31, No. 5
- Contract Design by Service Providers with Private Effort
  Hao Zhang,
  Guangwen Kong,
  Sampath Rajagopalan
  13 June 2017 | Management Science, Vol. 64, No. 6
- The Principal–Agent Leasing Model of “Company + n Farmers” under Two Division Modes
  14 June 2018 | Sustainability, Vol. 10, No. 6
- Public-Private Partnerships as Collaborative Projects: Testing the Theory on Cases from EU and Russia
  16 January 2018 | International Journal of Public Administration, Vol. 41, No. 5-6
- Service-Dominant Logic and Performance-Based Contracting: A Systems Thinking Perspective
  David Nowicki,
  Brian Sauser,
  Wesley Randall,
  Robert Lusch
  28 February 2018 | Service Science, Vol. 10, No. 1
- Supplier Quality Management: Investment, Inspection, and Incentives
  1 February 2018 | Production and Operations Management, Vol. 27, No. 2
- Service operations: what’s next?
  Journal of Service Management, Vol. 29, No. 1
- Engineering management for high-end equipment intelligent manufacturing
  Frontiers of Engineering Management, Vol. 5, No. 4
- Supplier Competition and Cost Reduction with Endogenous Information Asymmetry
  SSRN Electronic Journal, Vol. 9
- Personal Fabrication as an Operational Strategy: Value of Delegating Production to Customer
  SSRN Electronic Journal, Vol. 10
- The Implications of Recycling Technology Choice on Collective Recycling
  SSRN Electronic Journal, Vol. 92
- Trust, but verify? Monitoring, inspection costs, and opportunism under limited observability
  Journal of Economic Behavior & Organization, Vol. 142
- Designing the Buyer–Supplier Contract for Risk Management: Assessing Complexity and Mission Criticality
  10 March 2017 | Journal of Supply Chain Management, Vol. 53, No. 3
- Percentage rent contracts between co-stores
  European Journal of Operational Research, Vol. 258, No. 3
- Collaborative Work Dynamics in Projects with Co‐Production
  1 April 2017 | Production and Operations Management, Vol. 26, No. 4
- Principal agent model based design and outsourcing of information value
  12 January 2017 | Cluster Computing, Vol. 20, No. 1
- The Strategic Role of Business Insurance
  Juan Camilo Serpa,
  Harish Krishnan
  5 July 2016 | Management Science, Vol. 63, No. 2
- Service Design for a Holistic Customer Experience: A Process Perspective
  SSRN Electronic Journal, Vol. 13
- Performance-Based Contracts for Energy Efficiency Projects
  SSRN Electronic Journal, Vol. 22
- Salesforce Contracting Under Supply Uncertainty
  SSRN Electronic Journal, Vol. 17
- Assessing the Performance-based Logistics Service Model for Taiwan's Heavy Vehicle Supply Chains
  Transportation Journal, Vol. 56, No. 1
- Managing Co-Creation in Information Technology Projects: A Differential Games Approach
  Emre M. Demirezen,
  Subodha Kumar,
  Bala Shetty
  15 July 2016 | Information Systems Research, Vol. 27, No. 3
- Impact of cost uncertainty on pricing decisions under risk aversion
  European Journal of Operational Research, Vol. 253, No. 1
- Lifecycle Affordability Decisions
- Co-creating value from knowledge-intensive business services in manufacturing firms: The moderating role of relationship learning in supplier–customer interactions
  Journal of Business Research, Vol. 69, No. 7
- Service Supply Chain Disruption Coordinating Model Based on Stochastic Service System
- Optimizing product service system by franchise fee contracts under information asymmetry
  12 December 2013 | Annals of Operations Research, Vol. 240, No. 2
- A life‐cycle perspective of professionalism in services
  29 March 2016 | Journal of Operations Management, Vol. 42-43, No. 1
- Understanding outcome-based contracts
  4 October 2016 | Journal of Strategic Contracting and Negotiation, Vol. 2, No. 1-2
- Effect of Power Dynamics in a Supply Chain on R&D and Market Performances
  Journal of the Korean Operations Research and Management Science Society, Vol. 41, No. 1
- Risk management and coordination in service supply chains: information, logistics and outsourcing
  21 December 2017 | Journal of the Operational Research Society, Vol. 67, No. 2
- Optimal service contract under cost information symmetry/asymmetry
  21 December 2017 | Journal of the Operational Research Society, Vol. 67, No. 2
- Introduction
  25 May 2016
- Equipment Maintenance Support Under Performance-Based Contracts
  25 May 2016
- Delayed Payments in Supply Chains: The Role of Moral Hazard vs. Bankruptcy
  SSRN Electronic Journal, Vol. 166
- Public-Private Partnerships as Collaborative Projects: Testing the Theory on Cases from EU and Russia
  SSRN Electronic Journal, Vol. 62
- Cancelability in Trade Credit Insurance
  SSRN Electronic Journal, Vol. 20
- Team Leadership and Performance: Combining the Roles of Direction and Participation
  SSRN Electronic Journal, Vol. 41
- Oversight and Efficiency in Public Projects: A Regression Discontinuity Analysis
  SSRN Electronic Journal, Vol. 29
- Contracting for Product Support Under Information Asymmetry
  SSRN Electronic Journal, Vol. 63
- Service supply chain management: A review of operational models
  European Journal of Operational Research, Vol. 247, No. 3
- Reported project management effort, project size, and contract type
  Journal of Systems and Software, Vol. 109
- Industrialization, Productivity and the Shift to Services and Information
  1 November 2015 | Production and Operations Management, Vol. 24, No. 11
- Managing the Performance Trade‐Offs from Partner Integration: Implications of Contract Choice in R&D Projects
  1 October 2015 | Production and Operations Management, Vol. 24, No. 10
- An Analytical Framework for Value Co-Production in Services
  Uday S. Karmarkar,
  Guillaume Roels
  28 August 2015 | Service Science, Vol. 7, No. 3
- Signaling New Product Reliability with After-Sales Service Contracts
  Nitin Bakshi,
  Sang-Hyun Kim,
  Nicos Savva
  19 January 2015 | Management Science, Vol. 61, No. 8
- Performance-based contracting for advanced logistics services
  International Journal of Physical Distribution & Logistics Management, Vol. 45, No. 6
- Performance-based contracting: a literature review and future research directions
  17 November 2014 | International Journal of Production Research, Vol. 53, No. 12
- Performance‐Based Logistics and Interfirm Team Processes: An Empirical Investigation
  17 June 2015 | Journal of Business Logistics, Vol. 36, No. 2
- A Comparison of Milestone-Based and Buyout Options Contracts for Coordinating R&D Partnerships
  Shantanu Bhattacharya,
  Vibha Gaba,
  Sameer Hasija
  12 June 2014 | Management Science, Vol. 61, No. 5
- OM Forum—The Service and Information Economy: Research Opportunities
  Uday Karmarkar
  5 March 2015 | Manufacturing & Service Operations Management, Vol. 17, No. 2
- Contracts, relationships and innovation in business-to-business exchanges
  Journal of Business & Industrial Marketing, Vol. 30, No. 3/4
- Collaboration and Multitasking in Networks: Architectures, Bottlenecks, and Capacity
  Itai Gurvich,
  Jan A. Van Mieghem
  29 October 2014 | Manufacturing & Service Operations Management, Vol. 17, No. 1
- Online Reviews and Collaborative Service Provision: A Signal-Jamming Model
  SSRN Electronic Journal, Vol. 57
- Teaming Up for Sustained Performance: A Repeated-Game Model of Voluntary Horizontal Collaboration
  SSRN Electronic Journal, Vol. 17
- Collaborative Work Dynamics in Projects with Co-Production
  SSRN Electronic Journal, Vol. 58
- Optimal Design of Coproductive Services: Interaction and Work Allocation
  Guillaume Roels
  18 August 2014 | Manufacturing & Service Operations Management, Vol. 16, No. 4
- Outsourcing Competition and Information Sharing with Asymmetrically Informed Suppliers
  1 October 2014 | Production and Operations Management, Vol. 23, No. 10
- Pricing and Operational Performance in Discretionary Services
  1 April 2014 | Production and Operations Management, Vol. 23, No. 4
- Contract design for cooperative product service system with information asymmetry
  17 October 2013 | International Journal of Production Research, Vol. 52, No. 6
- Performance-based contracting in service supply chains: a service provider risk perspective
  Supply Chain Management: An International Journal, Vol. 19, No. 2
- Joint Product Improvement by Client and Customer Support Center: The Role of Gain-Share Contracts in Coordination
  Shantanu Bhattacharya,
  Alok Gupta,
  Sameer Hasija
  27 November 2013 | Information Systems Research, Vol. 25, No. 1
- Public procurement mechanisms for public-private partnerships
  Journal of Public Procurement, Vol. 14, No. 4
- Customer Experience and Service Design
  2 April 2014
- Serving Heterogeneous Buyers Through Price and Effort Differentiation
  SSRN Electronic Journal, Vol. 55
- Servitization: Disentangling the Impact of Service Business Model Innovation on Manufacturing Firm Performance
  SSRN Electronic Journal, Vol. 27
- The Role of Decision Rights in Collaborative Development Initiatives
  SSRN Electronic Journal, Vol. 62
- Contracting in Medical Equipment Maintenance Services: An Empirical Investigation
  SSRN Electronic Journal, Vol. 1
- Using Procurement Service Providers in Supplier Screening
  SSRN Electronic Journal, Vol. 58
- Optimal Contracts for Outsourcing of Repair and Restoration Services
  Nitish Jain,
  Sameer Hasija,
  Dana G. Popescu
  30 December 2013 | Operations Research, Vol. 61, No. 6
- Contract design for two-stage supply chain coordination: Integrating manufacturer-quality and retailer-marketing efforts
  International Journal of Production Economics, Vol. 146, No. 2
- Consulting as a subject of study – a review of a recent literature
  Problemy Zarzadzania, Vol. 11, No. 3
- Double Counting in Supply Chain Carbon Footprinting
  Felipe Caro,
  Charles J. Corbett,
  Tarkan Tan,
  Rob Zuidwijk
  9 August 2013 | Manufacturing & Service Operations Management, Vol. 15, No. 4
- OM Forum—Operations Management Challenges for Some “Cleantech” Firms
  Erica L. Plambeck
  19 August 2013 | Manufacturing & Service Operations Management, Vol. 15, No. 4
- Supply chain channel strategies with quality and marketing effort-dependent demand
  International Journal of Production Economics, Vol. 144, No. 2
- Sourcing for Supplier Effort and Competition: Design of the Supply Base and Pricing Mechanism
  Cuihong Li,
  28 January 2013 | Management Science, Vol. 59, No. 6
- Servitization: Disentangling the impact of service business model innovation on manufacturing firm performance
  7 March 2013 | Journal of Operations Management, Vol. 31, No. 4
- Product service systems: exploring operational practices
  The Service Industries Journal, Vol. 33, No. 5
- Collaborative Cost Reduction and Component Procurement Under Information Asymmetry
  Sang-Hyun Kim,
  Serguei Netessine,
  24 October 2012 | Management Science, Vol. 59, No. 1
- Does an Information Service Provider Improve the Market?
- Collaboration in Networks: Architectures, Bottlenecks and Throughput
  SSRN Electronic Journal, Vol. 56
- A Service Process Positioning Framework for Co-Productive Services
  SSRN Electronic Journal, Vol. 92
- The Management of Services Contracts
- Design and Selection of Pharmaceutical Care Contract Based on the Effort Level
  24 January 2013
- The Relational Advantages of Intermediation
  Elena Belavina,
  Karan Girotra,
  18 May 2012 | Management Science, Vol. 58, No. 9
- A model for efficiency-based resource integration in services
  European Journal of Operational Research, Vol. 217, No. 2
- Co-production and Co-creation of Value: A Differential Games Approach
- Sourcing for Supplier Effort and Competition: Design of the Supply Base and Pricing Mechanism
  SSRN Electronic Journal, Vol. 6
- The Relational Advantages of Intermediation
  SSRN Electronic Journal, Vol. 25
- Collaborative Cost Reduction and Component Procurement under Information Asymmetry
  SSRN Electronic Journal, Vol. 46
- Vendor Selection, Contract Efficiency, and Performance Measurement in Service Outsourcing
  SSRN Electronic Journal, Vol. 54
- The Role of Milestone-based Contracts for Coordinating R&D Partnerships
  SSRN Electronic Journal, Vol. 55
- Servitization: Disentangling the Impact of Service Business Model Innovation on the Performance of Manufacturing Firms
  SSRN Electronic Journal, Vol. 58
- Sourcing for Quality: Incentives, Cooperation, and Inspection
  SSRN Electronic Journal, Vol. 46
- United We Stand? Coordinating Capacity Investment and Allocation in Joint Ventures
  SSRN Electronic Journal, Vol. 3
- The Management of Services Contracts
- Aligning Partnering Strategy, Partner Governance and Partner Management in R&D Projects: The Impact of Contract Choice
  SSRN Electronic Journal, Vol. 34
- Outsourcing Competition and Information Sharing with Asymmetrically Informed Suppliers
  SSRN Electronic Journal, Vol. 55
- The Design Challenges of Experiential Services
  SSRN Electronic Journal, Vol. 21
- Optimal Contracts for Outsourcing of Repair and Restoration Services
  SSRN Electronic Journal, Vol. 12
- Carbon-Optimal and Carbon-Neutral Supply Chains
  SSRN Electronic Journal, Vol. 46
- Joint Product Improvement by Client and Customer Support Center: The Role of Gain-Share Contracts in Coordination
  SSRN Electronic Journal, Vol. 16

Volume 56, Issue 5

May 2010

Pages iv-903

Article Information

Supplemental Material

Metrics

Information

Received:October 21, 2008
Accepted:December 22, 2009
Published Online:March 15, 2010

Cite as

Guillaume Roels, Uday S. Karmarkar, Scott Carr, (2010) Contracting for Collaborative Services. Management Science 56(5):849-863.

https://doi.org/10.1287/mnsc.1100.1146

Keywords

PDF download

Available Issues

Available Issues

Available Issues

Available Issues

Available Issues

Available Issues

Available Issues

Available Issues

Available Issues

Contracting for Collaborative Services

Supplemental Material

Volume 56, Issue 5

Article Information

Supplemental Material

Metrics

Information

Cite as

Keywords

Sign Up for INFORMS Publications Updates and News