Omnichannel Service Operations with Online and Offline Self-Order Technologies

Fei Gao
Fei Gao
[email protected]
http://orcid.org/0000-0003-4818-1974
Kelley School of Business, Indiana University, Bloomington, Indiana 47405
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,
Xuanming Su
Corresponding Author
Xuanming Su
[email protected]
http://orcid.org/0000-0003-4862-3074
The Wharton School, University of Pennsylvania, Philadelphia, Pennsylvania, 19104
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Kelley School of Business, Indiana University, Bloomington, Indiana 47405

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Xuanming Su

Corresponding Author

Xuanming Su

[email protected]

http://orcid.org/0000-0003-4862-3074

The Wharton School, University of Pennsylvania, Philadelphia, Pennsylvania, 19104

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Published Online:24 Jul 2017https://doi.org/10.1287/mnsc.2017.2787

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mnsc.2017.2787-sm.pdf (648 KB)

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Volume 64, Issue 8

August 2018

Pages 3469-3970

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Received:June 22, 2016
Accepted:January 04, 2017
Published Online:July 24, 2017

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Fei Gao, Xuanming Su (2017) Omnichannel Service Operations with Online and Offline Self-Order Technologies. Management Science 64(8):3595-3608.

https://doi.org/10.1287/mnsc.2017.2787

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Omnichannel Service Operations with Online and Offline Self-Order Technologies

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