Managing Appointment-Based Services in the Presence of Walk-in Customers

• Shan Wang

  Corresponding Author

  Shan Wang

  http://orcid.org/0000-0002-4625-7720

  Antai College of Economics and Management, Shanghai Jiao Tong University, Shanghai 200030, China;

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  ,
• Nan Liu

  Corresponding Author

  Nan Liu

  http://orcid.org/0000-0001-7644-7341

  Operations Management Department, Carroll School of Management, Boston College, Chestnut Hill, Massachusetts 02467

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  ,
• Guohua Wan

  Corresponding Author

  Guohua Wan

  http://orcid.org/0000-0002-9298-1023

  Antai College of Economics and Management, Shanghai Jiao Tong University, Shanghai 200030, China;

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