Managing Customer Churn via Service Mode Control

• Yash Kanoria

  Yash Kanoria

  [email protected]

  https://orcid.org/0000-0002-7221-357X

  Columbia Business School, Columbia University, New York, New York 10027;

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  ,
• Ilan Lobel

  Ilan Lobel

  [email protected]

  https://orcid.org/0000-0002-5396-8117

  Stern School of Business, New York University, New York, New York 10012;

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  ,
• Jiaqi Lu

  Corresponding Author

  Jiaqi Lu

  [email protected]

  https://orcid.org/0000-0002-9492-7426

  School of Data Science, School of Management and Economics, The Chinese University of Hong Kong, Shenzhen, Guangdong Province 518172, China

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