Sensitivity of Optimal Capacity to Customer Impatience in an Unobservable M/M/S Queue (Why You Shouldn't Shout at the DMV)
Published Online:4 Jan 2008https://doi.org/10.1287/msom.1070.0194
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Volume 11, Issue 1
Winter 2009
Pages 1-189
Article Information
Supplemental Material
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- Received:June 08, 2005
- Accepted:June 28, 2007
- Published Online:January 04, 2008
Copyright © 2009, INFORMS
Cite as
Mor Armony, Erica Plambeck, Sridhar Seshadri, (2008) Sensitivity of Optimal Capacity to Customer Impatience in an Unobservable M/M/S Queue (Why You Shouldn't Shout at the DMV). Manufacturing & Service Operations Management 11(1):19-32.
https://doi.org/10.1287/msom.1070.0194
Keywords
