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A Letter from the Editor
Research Article
Sensitivity of Optimal Capacity to Customer Impatience in an Unobservable M/M/S Queue (Why You Shouldn't Shout at the DMV)
Pages:19–32
Published Online:January 4, 2008
The Impact of Service Operations Failures on Customer Satisfaction: Evidence on How Failures and Their Source Affect What Matters to Customers
Pages:52–69
Published Online:January 4, 2008
Pointwise Stationary Fluid Models for Stochastic Processing Networks
Pages:70–89
Published Online:January 4, 2008
Multimarket Facility Network Design with Offshoring Applications
Pages:90–108
Published Online:April 17, 2008
Long-Term Contracts Under the Threat of Supplier Default
Pages:109–127
Published Online:January 1, 2009
Using Imperfect Advance Demand Information in Production-Inventory Systems with Multiple Customer Classes
Pages:128–143
Published Online:February 1, 2008
OM Practice—Balancing Risk and Efficiency at a Major Commercial Bank
Pages:160–173
Published Online:January 1, 2009
Managing Inventory Over a Short Season: Models with Two Procurement Opportunities
Pages:174–184
Published Online:January 1, 2009
Abstracts of 2008 Winners
Free Access
MSOM Society Student Paper Competition: Abstracts of 2008 Winners
Pages:185–188
Published Online:January 1, 2009
Call for Nominations
Free Access
Call for Nominations—2009 M&SOM Best Paper Award
Pages:189–189
Published Online:January 1, 2009
