Robust Design and Control of Call Centers with Flexible Interactive Voice Response Systems
Published Online:4 May 2012https://doi.org/10.1287/msom.1120.0378
Supplemental Material
msom.1120.0378-sm-ec.pdf (273 KB)
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Volume 14, Issue 3
Summer 2012
Pages 355-484
Article Information
Supplemental Material
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Information
- Received:March 21, 2011
- Accepted:November 22, 2011
- Published Online:May 04, 2012
Copyright © 2012, INFORMS
Cite as
Tolga Tezcan, Banafsheh Behzad, (2012) Robust Design and Control of Call Centers with Flexible Interactive Voice Response Systems. Manufacturing & Service Operations Management 14(3):386-401.
https://doi.org/10.1287/msom.1120.0378
Keywords
