Managing Customer Arrivals in Service Systems with Multiple Identical Servers

Christos Zacharias
Corresponding Author
Christos Zacharias
[email protected]
http://orcid.org/0000-0002-9911-7860
Department of Management Science, School of Business Administration, University of Miami, Coral Gables, Florida 33146
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,
Michael Pinedo
Michael Pinedo
[email protected]
Department of Information, Operations and Management Sciences, Stern School of Business, New York University, New York, New York 10012
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Christos Zacharias

Corresponding Author

Christos Zacharias

[email protected]

http://orcid.org/0000-0002-9911-7860

Department of Management Science, School of Business Administration, University of Miami, Coral Gables, Florida 33146

Search for more papers by this author

Michael Pinedo

[email protected]

Department of Information, Operations and Management Sciences, Stern School of Business, New York University, New York, New York 10012

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Published Online:23 Aug 2017https://doi.org/10.1287/msom.2017.0629

Supplemental Material

msom.2017.0629-sm.pdf (396 KB)

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cover image Manufacturing & Service Operations Management

Volume 19, Issue 4

Fall 2017

Pages 509-712

Article Information

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Received:June 07, 2016
Accepted:February 19, 2017
Published Online:August 23, 2017

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Christos Zacharias, Michael Pinedo (2017) Managing Customer Arrivals in Service Systems with Multiple Identical Servers. Manufacturing & Service Operations Management 19(4):639-656.

https://doi.org/10.1287/msom.2017.0629

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Managing Customer Arrivals in Service Systems with Multiple Identical Servers

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