Should We Wait Before Outsourcing? Analysis of a Revenue-Generating Blended Contact Center
Published Online:5 May 2020https://doi.org/10.1287/msom.2019.0859
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Volume 23, Issue 5
September–October 2021
Pages 1005-1331, C2
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- Received:December 22, 2018
- Accepted:November 02, 2019
- Published Online:May 05, 2020
Copyright © 2020, INFORMS
Cite as
Benjamin Legros , Oualid Jouini , Ger Koole (2020) Should We Wait Before Outsourcing? Analysis of a Revenue-Generating Blended Contact Center. Manufacturing & Service Operations Management 23(5):1118-1138.
https://doi.org/10.1287/msom.2019.0859
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