Structural Estimation of Attrition in a Last-Mile Delivery Platform: The Role of Driver Heterogeneity, Compensation, and Experience
Published Online:13 Jan 2025https://doi.org/10.1287/msom.2021.0367
- Cited by
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Volume 27, Issue 2
March-April 2025
Pages 339-678, C2
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- Received:August 10, 2021
- Accepted:November 22, 2024
- Published Online:January 13, 2025
Copyright © 2025, INFORMS
Cite as
Lina Wang; , Scott Webster, Elliot Rabinovich (2025) Structural Estimation of Attrition in a Last-Mile Delivery Platform: The Role of Driver Heterogeneity, Compensation, and Experience. Manufacturing & Service Operations Management 27(2):516-534.
https://doi.org/10.1287/msom.2021.0367
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The authors thank Guy Farthing, Scott Leveridge, Gerry Mercure, Randy Tuggle, and Willy Wistam at TForce for their support. The authors also grateful for the constructive comments and guidance from Marcelo Olivares (department editor), the associate editor, and the reviewers at M&SOM.
