Disclosing Delivery Performance Information When Consumers Are Sensitive to Promised Delivery Time, Delivery Reliability, and Price

• Mingming Leng

  Corresponding Author

  Mingming Leng

  [email protected]

  https://orcid.org/0000-0002-3377-2387

  Faculty of Business, Lingnan University, Hong Kong;

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  ,
• Rafael Becerril-Arreola

  Rafael Becerril-Arreola

  [email protected]

  https://orcid.org/0000-0002-7271-3638

  Darla Moore School of Business, University of South Carolina, Columbia, South Carolina 29208;

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  ,
• Mahmut Parlar

  Mahmut Parlar

  [email protected]

  DeGroote School of Business, McMaster University, Hamilton, Ontario L8S 4M4, Canada

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  ,
• Mark Ferguson

  Mark Ferguson

  [email protected]

  https://orcid.org/0000-0001-8317-138X

  Darla Moore School of Business, University of South Carolina, Columbia, South Carolina 29208;

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