Integer Programming Approaches for Appointment Scheduling with Random No-Shows and Service Durations

Ruiwei Jiang
Ruiwei Jiang
[email protected]
http://orcid.org/0000-0002-3941-5057
Department of Industrial and Operations Engineering, University of Michigan, Ann Arbor, Michigan 48109
Search for more papers by this author
,
Siqian Shen
Corresponding Author
Siqian Shen
[email protected]
http://orcid.org/0000-0002-2854-163X
Department of Industrial and Operations Engineering, University of Michigan, Ann Arbor, Michigan 48109
Search for more papers by this author
,
Yiling Zhang
Yiling Zhang
[email protected]
Department of Industrial and Operations Engineering, University of Michigan, Ann Arbor, Michigan 48109
Search for more papers by this author

Department of Industrial and Operations Engineering, University of Michigan, Ann Arbor, Michigan 48109

Search for more papers by this author

Siqian Shen

Corresponding Author

Siqian Shen

[email protected]

http://orcid.org/0000-0002-2854-163X

Department of Industrial and Operations Engineering, University of Michigan, Ann Arbor, Michigan 48109

Search for more papers by this author

Yiling Zhang

[email protected]

Department of Industrial and Operations Engineering, University of Michigan, Ann Arbor, Michigan 48109

Search for more papers by this author

Published Online:9 Oct 2017https://doi.org/10.1287/opre.2017.1656

Supplemental Material

opre.2017.1656-sm.pdf (347 KB)

Cited by
- Mitigating concentrated and cascading delays in preference-based appointment systems: A cost and risk perspective
  European Journal of Operational Research, Vol. 332, No. 3
- Dynamic patient allocation in hospital systems during a pandemic
  9 October 2025 | IISE Transactions, Vol. 58, No. 7
- Scheduling a flow shop with dual sources of uncertainty: a distributionally robust approach
  17 June 2026 | Engineering Optimization, Vol. 12
- Appointment Scheduling of Outpatient Clinical Services Under Uncertain Patient Flows
  Youhua (Frank) Chen,
  Qi Feng,
  J. George Shanthikumar,
  Yang Yang
  1 June 2026 | Operations Research, Vol. 0, No. 0
- Robust Appointment Scheduling with Waiting Time Guarantees
  Carolin Bauerhenne,
  Rainer Kolisch,
  Andreas S. Schulz
  5 January 2026 | Manufacturing & Service Operations Management, Vol. 28, No. 3
- Outpatient chemotherapy planning and decision making: a systematic review
  15 September 2025 | Health Systems, Vol. 15, No. 2
- An environmentally friendly elective patient scheduling under the predict-then-optimize framework
  29 July 2025 | Annals of Operations Research, Vol. 359, No. 2
- Early Reservation for Follow-up Appointments: Enhancing Patient Care Continuity
  Yichuan Ding,
  Diwakar Gupta,
  Shenghai Zhou
  25 March 2026 | Manufacturing & Service Operations Management, Vol. 0, No. 0
- Wasserstein Risk-Sensitive Appointment Scheduling Under Delay Constraints
  Zhan Pang,
  Shuming Wang,
  Jia Zhao
  12 March 2026 | INFORMS Journal on Computing, Vol. 0, No. 0
- Operating room-to-downstream elective surgery planning under uncertainty
  European Journal of Operational Research, Vol. 329, No. 1
- Optimal self-scheduling and market involvement with electricity price uncertainty
  Omega, Vol. 138
- Appointment Scheduling for Parallel Queues
  11 December 2025 | Methodology and Computing in Applied Probability, Vol. 27, No. 4
- Distributionally robust scheduling for the two-stage hybrid flowshop with uncertain processing time
  European Journal of Operational Research, Vol. 326, No. 2
- Multi-server appointment scheduling under time-dependent no-shows and cancellations
  Computers & Industrial Engineering, Vol. 207
- Last-Mile Attended Home Healthcare Delivery: A Robust Strategy to Mitigate Cascading Delays and Ensure Punctual Services
  31 January 2025 | Production and Operations Management, Vol. 34, No. 8
- Robust doctor–patient assignment with endogenous service duration uncertainty and no-show behavior
  Omega, Vol. 133
- Distributionally Robust Appointment Scheduling That Can Deal With Independent Service Times
  10 December 2024 | Production and Operations Management, Vol. 34, No. 6
- Data-Driven Surgery Planning under Start Time-Dependent Uncertainty
  30 December 2025
- Strategic Idling in Appointment Systems with Sequential Servers
  You Hui Goh,
  Zihao Li,
  Zhenzhen Yan
  27 February 2025 | Manufacturing & Service Operations Management, Vol. 27, No. 3
- A case-individual data-driven optimization approach for surgery planning
  2 April 2025 | OR Spectrum, Vol. 11
- Meal pickup and delivery problem with appointment time and uncertainty in order cancellation
  Transportation Research Part E: Logistics and Transportation Review, Vol. 193
- Appointment scheduling for logistics parks under truck heterogeneity and order fulfillment delay
  7 May 2024 | International Journal of Production Research, Vol. 62, No. 24
- Constant Scheduling Policy in Appointment Scheduling Systems
- Outpatient appointment systems: A new heuristic with patient classification
  Operations Research for Health Care, Vol. 43
- Decision support system for appointment scheduling and overbooking under patient no-show behavior
  19 January 2024 | Annals of Operations Research, Vol. 342, No. 1
- Appointment Scheduling with Delay Tolerance Heterogeneity
  Shuming Wang,
  Jun Li,
  Marcus Ang,
  Tsan Sheng Ng
  9 February 2024 | INFORMS Journal on Computing, Vol. 36, No. 5
- A distributionally robust approach for the two-machine permutation flow shop scheduling
  10 July 2023 | Annals of Operations Research, Vol. 338, No. 1
- Teleconsultation Appointment Scheduling Under Uncertain Service Duration and Doctor Availability
- Managing appointment-based services with electronic visits
  European Journal of Operational Research, Vol. 315, No. 3
- Robust surgical scheduling for nonoperating room anesthesia (NORA) under surgical duration uncertainty
  17 October 2022 | Decision Sciences, Vol. 55, No. 3
- Design of Patient Visit Itineraries in Tandem Systems
  Nan Liu,
  Guohua Wan,
  Shan Wang
  21 March 2024 | Manufacturing & Service Operations Management, Vol. 26, No. 3
- A Review of Robust Machine Scheduling
  IEEE Transactions on Automation Science and Engineering, Vol. 21, No. 2
- Supermodularity in Two-Stage Distributionally Robust Optimization
  Daniel Zhuoyu Long,
  Jin Qi,
  Aiqi Zhang
  3 April 2023 | Management Science, Vol. 70, No. 3
- A multi-appointment patient scheduling system with machine learning and optimization
  Decision Analytics Journal, Vol. 10
- Due-date assignment scheduling with only mean and support of processing times
  30 March 2023 | International Journal of Production Research, Vol. 62, No. 4
- Dynamic Interday and Intraday Scheduling
  Christos Zacharias,
  Nan Liu,
  Mehmet A. Begen
  24 August 2022 | Operations Research, Vol. 72, No. 1
- Multiserver time window allowance schedules for virtual visits with uncertain time-dependent no-shows and service times
  Advanced Engineering Informatics, Vol. 59
- Data-driven integrated home service staffing and capacity planning: Stochastic optimization approaches
  Computers & Operations Research, Vol. 159
- Optimizing teleconsultation scheduling to make healthcare greener
  Journal of Cleaner Production, Vol. 422
- Optimization of teleconsultation appointment scheduling in National Telemedicine Center of China
  Computers & Industrial Engineering, Vol. 183
- Single machine scheduling with release dates: A distributionally robust approach
  European Journal of Operational Research, Vol. 308, No. 1
- Please don't make me wait! Influence of customers' waiting preference and no‐show behavior on appointment systems
  1 June 2023 | Production and Operations Management, Vol. 32, No. 6
- Stochastic optimization models for a home service routing and appointment scheduling problem with random travel and service times
  European Journal of Operational Research, Vol. 307, No. 1
- Time window optimization for attended home service delivery under multiple sources of uncertainties
  Computers & Operations Research, Vol. 150
- Robust Sourcing Under Multilevel Supply Risks: Analysis of Random Yield and Capacity
  Ming Zhao,
  Nickolas Freeman,
  Kai Pan
  18 November 2022 | INFORMS Journal on Computing, Vol. 35, No. 1
- Appointment Scheduling Under a Service-Level Constraint
  Saif Benjaafar,
  David Chen,
  Rowan Wang,
  Zhenzhen Yan
  28 November 2022 | Manufacturing & Service Operations Management, Vol. 25, No. 1
- Distributionally Robust Optimization in Facility Location Problems
  21 September 2022
- Design of Patient Visit Itineraries in Tandem Systems
  1 January 2023 | SSRN Electronic Journal, Vol. 258
- Managing Appointment-based Services with E-visits
  1 January 2023 | SSRN Electronic Journal, Vol. 258
- Quantile regression forests for individualized surgery scheduling
  18 August 2022 | Health Care Management Science, Vol. 25, No. 4
- A Lagrangian dual method for two-stage robust optimization with binary uncertainties
  29 March 2022 | Optimization and Engineering, Vol. 23, No. 4
- Stochastic optimization models for location and inventory prepositioning of disaster relief supplies
  Transportation Research Part C: Emerging Technologies, Vol. 144
- Data-driven distributionally robust surgery planning in flexible operating rooms over a Wasserstein ambiguity
  Computers & Operations Research, Vol. 146
- A Simulation Optimization Approach for the Appointment Scheduling Problem with Decision-Dependent Uncertainties
  Tito Homem-de-Mello,
  Qingxia Kong,
  Rodrigo Godoy-Barba
  18 July 2022 | INFORMS Journal on Computing, Vol. 34, No. 5
- Appointment-driven queueing systems with non-punctual customers
  9 January 2022 | Queueing Systems, Vol. 101, No. 1-2
- Coordinated and Priority‐Based Surgical Care: An Integrated Distributionally Robust Stochastic Optimization Approach
  1 April 2022 | Production and Operations Management, Vol. 31, No. 4
- Sequencing and scheduling appointments for multi-stage service systems with stochastic service durations and no-shows
  6 January 2021 | International Journal of Production Research, Vol. 60, No. 5
- Evaluating appointment postponement in scheduling patients at a diagnostic clinic
  11 March 2021 | Naval Research Logistics (NRL), Vol. 69, No. 1
- Integrated Multiresource Capacity Planning and Multitype Patient Scheduling
  Liping Zhou,
  Na Geng,
  Zhibin Jiang,
  Shan Jiang
  18 March 2021 | INFORMS Journal on Computing, Vol. 34, No. 1
- Intraday Scheduling with Patient Re-entries and Variability in Behaviours
  Minglong Zhou,
  Gar Goei Loke,
  Chaithanya Bandi,
  Zi Qiang Glen Liau,
  Wilson Wang
  10 March 2021 | Manufacturing & Service Operations Management, Vol. 24, No. 1
- Stochastic optimization approaches for elective surgery scheduling with downstream capacity constraints: Models, challenges, and opportunities
  Computers & Operations Research, Vol. 137
- Sequencing and scheduling appointments on multiple servers with stochastic service durations and customer arrivals
  Omega, Vol. 106
- Frameworks and Results in Distributionally Robust Optimization
  27 July 2022 | Open Journal of Mathematical Optimization, Vol. 3
- A distributionally robust optimization approach for coordinating clinical and surgical appointments
  10 May 2021 | IISE Transactions, Vol. 53, No. 12
- Fleet sizing and allocation for on-demand last-mile transportation systems
  Transportation Research Part C: Emerging Technologies, Vol. 132
- Distributionally robust facility location with bimodal random demand
  Computers & Operations Research, Vol. 134
- Design and comparison of scheduling strategy for teleconsultation
  Technology and Health Care, Vol. 29, No. 5
- Integrated Vehicle Routing and Service Scheduling Under Time and Cancellation Uncertainties with Application in Nonemergency Medical Transportation
  Xian Yu,
  Siqian Shen,
  Huizhu Wang
  3 September 2021 | Service Science, Vol. 13, No. 3
- A Stochastic Programming Model for Service Scheduling with Uncertain Demand: an Application in Open-Access Clinic Scheduling
  27 August 2021 | Operations Research Forum, Vol. 2, No. 3
- Appointment scheduling for multi-stage sequential service systems with limited distributional information
  Computers & Operations Research, Vol. 132
- Appointment scheduling with a quantile objective
  Computers & Operations Research, Vol. 132
- A distributionally robust optimization approach for stochastic elective surgery scheduling with limited intensive care unit capacity
  European Journal of Operational Research, Vol. 290, No. 3
- Managing the unknown: A distributionally robust model for the admission planning problem under uncertain length of stay
  Computers & Industrial Engineering, Vol. 154
- Robust Data-Driven Vehicle Routing with Time Windows
  Yu Zhang,
  Zhenzhen Zhang,
  Andrew Lim,
  Melvyn Sim
  24 February 2021 | Operations Research, Vol. 69, No. 2
- Exploiting partial correlations in distributionally robust optimization
  2 December 2019 | Mathematical Programming, Vol. 186, No. 1-2
- The problem of appointment scheduling in outpatient clinics: A multiple case study of clinical practice
  Omega, Vol. 98
- Appointment Scheduling Under Time-Dependent Patient No-Show Behavior
  Qingxia Kong,
  Shan Li,
  Nan Liu,
  Chung-Piaw Teo,
  Zhenzhen Yan
  4 March 2020 | Management Science, Vol. 66, No. 8
- A distributionally robust optimization approach for outpatient colonoscopy scheduling
  European Journal of Operational Research, Vol. 283, No. 2
- Daily outpatient chemotherapy appointment scheduling with random deferrals
  21 September 2018 | Flexible Services and Manufacturing Journal, Vol. 32, No. 1
- Sourcing and Procurement Cost Allocation in Multi‐Division Firms
  1 March 2020 | Production and Operations Management, Vol. 29, No. 3
- Managing Appointment-Based Services in the Presence of Walk-in Customers
  Shan Wang,
  Nan Liu,
  Guohua Wan
  21 May 2019 | Management Science, Vol. 66, No. 2
- Multimodularity in the Stochastic Appointment Scheduling Problem with Discrete Arrival Epochs
  Christos Zacharias,
  Tallys Yunes
  18 July 2019 | Management Science, Vol. 66, No. 2
- Patient Demand Management through Prioritized Access with Time Windows Access Protocol
  SSRN Electronic Journal, Vol. 15
- Stochastic Optimization Approaches for Elective Surgery Scheduling and Downstream Capacity Planning: Models, Challenges, and Opportunities
  SSRN Electronic Journal, Vol. 63
- Dynamic Inter-day and Intra-day Scheduling
  SSRN Electronic Journal, Vol. 258
- Appointment scheduling for multi-stage sequential service systems with stochastic service durations
  Computers & Operations Research, Vol. 112
- Analysis of models for the Stochastic Outpatient Procedure Scheduling Problem
  European Journal of Operational Research, Vol. 279, No. 3
- Intraday Scheduling with Patient Re-Entries and Variability in Behaviours
  SSRN Electronic Journal, Vol. 116
- Exploiting Partial Correlations in Distributionally Robust Optimization
  SSRN Electronic Journal, Vol. 11
- Managing Appointment-Based Services in the Presence of Walk-In Customers
  SSRN Electronic Journal, Vol. 14

Volume 65, Issue 6

November-December 2017

Pages ii-v,1429-1731

Article Information

Supplemental Material

Metrics

Information

Received:December 04, 2015
Accepted:May 03, 2017
Published Online:October 09, 2017

Cite as

Ruiwei Jiang, Siqian Shen, Yiling Zhang (2017) Integer Programming Approaches for Appointment Scheduling with Random No-Shows and Service Durations. Operations Research 65(6):1638-1656.

https://doi.org/10.1287/opre.2017.1656

Keywords

PDF download

Available Issues

Available Issues

Available Issues

Available Issues

Available Issues

Available Issues

Available Issues

Available Issues

Available Issues

Integer Programming Approaches for Appointment Scheduling with Random No-Shows and Service Durations

Supplemental Material

Volume 65, Issue 6

Article Information

Supplemental Material

Metrics

Information

Cite as

Keywords

Sign Up for INFORMS Publications Updates and News