Customer Scheduling in Large Service Systems Under Model Uncertainty

The authors thank the area editor, Ramandeep Randhawa, the anonymous associate editor, and the two expert referees for their careful assessment of the paper and invaluable comments. Their insightful feedback brought about significant improvements to the manuscript. The authors also thank the Service Enterprise Engineering laboratory at the Technion-Israel Institute of Technology (https://seelab.net.technion.ac.il/data/) for providing the data. The initial version of the paper was completed while both the first and second authors were affiliated with the Department of Industrial and Systems Engineering at the University of Florida. During this time, the first author was a doctoral student under the guidance of the second author.